DNOC Tier II Technician - Incident Management Information Technology Aurora, CO

NewGen Technologies; Aurora (CO); On-site; USD 110,000 - 160,000; Full time

Job summary

NewGen Technologies has an opening for a Government Network Operations Center (DNOC) Tier II Incident Management Technician in Aurora, CO. The role supports data communications systems, incident troubleshooting, and network event management.

You will ensure devices meet baselines and performance standards, using Microfocus tools, ServiceNow, and OSI knowledge. Key duties include incident ticket handling, VLAN and MPLS troubleshooting, and collaboration with vendors to resolve issues.

Qualifications

• Must have TS/SCI CI Poly clearance.
• 10 years of experience or an equivalent combination of work history and education.
• DoD 8140 Information Assurance Technical (IAT) Level 2 compliance.

Responsibilities

• Support the installation and maintenance of client LAN/WAN devices.
• Respond to, update, and resolve incident tickets within ServiceNow.
• Administer networks including hardware, software, and configurations.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Validate topology drawings and ensure asset management records are accurate.
• Troubleshoot OSI layers 1–3 to resolve faults and performance issues.
• Troubleshoot VLANs (Layer 2) and routing (Layer 3) across the enterprise.
• Conduct MPLS troubleshooting across the WAN and evaluate new technologies.
• Provide recommendations for integration of new technologies into the network.

Skills

Incident management

Network troubleshooting

OSI model knowledge

VLAN configuration

MPLS troubleshooting

Vendor communication

LAN/WAN operations

Education

DoD 8140 IAT Level 2

Tools

Microfocus

ServiceNow

Riverbed

Job description

• Aurora, CO
• Information Technology

NewGen Technologies has an opening for a Government Network Operations Center (DNOC) Tier II Incident Management Technician to support the customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

Responsibilities

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices


• Respond to, update, and resolve incident tickets within ServiceNow


• Administer networks including hardware, systems software, applications software, and all hardware configurations


• Coordinate network operations, maintenance, repairs, or upgrades


• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate


• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues


• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs))


• Modify and troubleshoot layer three routing across the enterprise network


• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN


• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network


• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.


• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network


• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents


• Diagnose hardware and software problems and coordinate the replacement of defective components

Requirements

• TS/SCI CI Poly Clearance


• 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.


• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2

About Us

For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ