GNOC Tier II Incident Management Technician

Via Logic LLC; Springfield (VA); On-site; USD 73,450 - 132,775; Full time

Job summary

A major defense contractor in Springfield, VA seeks a Tier II Incident Management Technician to support computer data communications systems. This role includes managing incident tickets, administering networks, and ensuring compliance with performance standards. Required qualifications include a TS/SCI with Poly clearance and 10 years of relevant experience. Competitive salary range is offered, focusing on complex network issues and operational efficiency.

Qualifications

• Candidate must have 10 years of experience that can be a combination of work history and education.
• Compliance with DoD 8570 Information Assurance Technical (IAT) Level 2 is required.
• Required Clearance: TS/SCI with Poly.

Responsibilities

• Support the installation and maintenance of LAN/WAN devices.
• Respond to, update, and resolve incident tickets in ServiceNow.
• Administer networks including hardware and software.

Skills

Network troubleshooting

Configuration management

Incident management

Network performance standards

Collaboration with vendors

Education

Combination of work history and education equating to 10 years

Tools

Microfocus

ServiceNow

Riverbed

Job description

Description

The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technician to support computer data communications systems, providing network event management and incident troubleshooting. Technicians will ensure network devices meet baseline configurations, software, and network performance standards, and will use Microfocus tools, ServiceNow, and OSI model knowledge to complete daily network Operations and Maintenance tasks. This is a day time Panama Shift with a 6am-6pm schedule.

Job Duties

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.


• Respond to, update, and resolve incident tickets within ServiceNow.


• Administer networks including hardware, systems software, applications software, and all hardware configurations.


• Coordinate network operations, maintenance, repairs, or upgrades.


• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.


• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.


• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)).


• Modify and troubleshoot layer three routing across the enterprise network.


• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.


• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.


• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.


• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.


• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.


• Diagnose hardware and software problems and coordinate the replacement of defective components.

Requirements

• Required Clearance: TS/SCI with Poly


• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years, a master’s and 4 years, a bachelor’s and 6 years, an associates and 8 years or HS diploma and 10 years.


• Additional required qualifications include compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.

Pay Range

$73,450.00 - $132,775.00

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.