DMV Transportation Services Lead - Customer Care & Ops

Department of Revenue; Enterprise (NV); Presencial; USD 50.000 - 70.000; Tempo integral

Resumo da vaga

Oregon Department of Transportation’s DMV leadership role in Enterprise seeks a Transportation Services Office Leader to guide front counter operations, manage complex registrations, and ensure compliant, customer-focused service. You will help plan schedules, supervise staff, and maintain accurate records while supporting driver license and identification processing.

Travel between La Grande and Enterprise offices is part of the role, with training provided on vehicle laws and agency policies.

Qualificações

• Four years of public contact/customer service experience involving dealing with the public in-person or by phone.
• At least two years of this experience must involve explaining and interpreting rules, programs and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate's degree will substitute for one year of the public contact experience.

Responsabilidades

• Assist customers with vehicle registration and titling, interpreting and applying applicable laws, rules, regulations and policies.
• Produce photo licenses, instruction permits and identification cards.
• Collaborate with customer service manager to prepare weekly schedule and ensure counters staffed.
• Review and verify the validity of applications, identification and supporting documents.
• Serve as the primary point of contact for complex transactions and customer situations.
• Provide oversight and assistance to team members to ensure smooth counter operations.
• Complete reports and maintain accurate records per established policies.
• Ensure the security of sensitive documents, inventory and funds.
• Conduct driver license examinations and behind the wheel tests.
• Provide input to the customer service manager for performance appraisals.
• Monitor daily time keeping and verify accuracy of time sheets.
• Serve as contact for facility maintenance and janitorial contracts.
• Work is performed in the La Grande office 2 days/week and in the Enterprise office 3 days/week.

Formação

Associate degree substitute for experience

Descrição da vaga

Oregon Department of Transportation’s DMV leadership role in Enterprise seeks a Transportation Services Office Leader to guide front counter operations, manage complex registrations, and ensure compliant, customer-focused service. You will help plan schedules, supervise staff, and maintain accurate records while supporting driver license and identification processing.

Travel between La Grande and Enterprise offices is part of the role, with training provided on vehicle laws and agency policies.