DMV Field Services Leader

Oregon Inc; Enterprise (NV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

11 paid holidays a year

Flexible work schedules

Paid leave

Public Service Loan Forgiveness

Job summary

Oregon Department of Transportation is seeking a Transportation Services Office Leader to join the Driver and Motor Vehicle Division in the East Region, Enterprise, with regular presence in La Grande and Enterprise offices. You will lead a team, handle complex customer transactions and ensure quality service.

The role requires strong customer service background, knowledge of vehicle laws, and the ability to train staff.

Qualifications

• Four years of public contact/customer service experience involving dealing with the public in-person or by phone, providing information about services and programs.
• Two years of experience explaining and interpreting rules, programs and procedures.
• Three months experience collecting money and making change.
• Completion of an associate’s degree will substitute for one year of the public contact experience.

Responsibilities

• Assist customers with vehicle registration and titling, interpreting and applying applicable laws, rules, regulations and policies.
• Produce photo licenses, instruction permits and identification cards.
• Collaborate with customer service manager to prepare weekly schedule and ensure counters are staffed.
• Review and verify the validity of applications, identification and supporting documents.
• Serve as the primary point of contact for complex transactions and customer situations.
• Provide oversight to team members to ensure smooth counter operations.
• Complete reports and maintain accurate records per policies.
• Ensure security of sensitive documents, inventory and funds.
• Conduct driver license examinations and behind the wheel tests.
• Provide input for performance appraisals.
• Monitor daily timekeeping and verify time sheets for approval.
• Serve as contact for facility maintenance and janitorial contracts.
• Work is performed in the La Grande office 2 days/week and Enterprise 3 days/week.

Skills

Public service experience

Computer skills

Education

Associate's degree

Job description

Oregon Department of Transportation is seeking a Transportation Services Office Leader to join the Driver and Motor Vehicle Division in the East Region, Enterprise, with regular presence in La Grande and Enterprise offices. You will lead a team, handle complex customer transactions and ensure quality service.

The role requires strong customer service background, knowledge of vehicle laws, and the ability to train staff.