Transportation Services Office Leader

State of Oregon; Salem (OR); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

11 paid holidays

Flexible work schedules

Job summary

The State of Oregon’s Department of Transportation seeks a Transportation Services Office Leader to guide customer service operations across DMV counters in a hybrid work setup. You will manage complex transactions, ensure staffing levels, and uphold policy compliance.

You’ll train and supervise staff, review applications, and handle sensitive documents while coordinating with the customer service manager. This role requires strong communication and leadership in a public-facing environment.

Qualifications

• Four years of public contact/customer service experience involving in-person or phone information about services and programs.
• Ability to explain and interpret rules, programs and procedures and gain compliance.
• Experience using computers to retrieve and input data; ability to collect money and make change.

Responsibilities

• Assist customers with vehicle registration and titling; interpret and apply laws, rules, regulations, and policies.
• Produce photo licenses, instruction permits, and ID cards.
• Collaborate with the customer service manager to prepare weekly staff schedules and ensure counters are staffed.
• Review and verify the validity of applications and supporting documents.
• Serve as primary contact for complex transactions and customer situations.
• Provide oversight and guidance to team members to ensure smooth counter operations.
• Complete reports and maintain records in line with policy.
• Ensure security of sensitive documents, inventory, and funds.

Skills

Customer service

Public interactions

Financial transactions

Education

Associate's degree

Job description

The Role

Bring your customer service skills to the Enterprise DMV as a transportation services office leader. In this exciting role, you will function as part of the leadership team and contribute to the positive team culture. You will assist a variety of customers and handle complex transactions. We provide the training you need to make decisions using vehicle laws, agency policies and regulations. In addition, you will model the exceptional customer service we are known for.

Initial Posting Date

11/02/2026

Application Deadline

11/16/2026

Agency

Department of Transportation

Salary Range

$4,519 - $6,276

Position Type

Employee

Position Title

Transportation Services Office Leader

A Day In The Life

• Assist customers with vehicle registration and titling, interpreting, and applying applicable laws, rules, regulations and policies.
• Produce photo licenses, instruction permits and identification cards.
• Collaborate with customer service manager to prepare weekly schedule. Ensure essential counters and roles are adequately staffed.
• Review and verify the validity of applications, identification and supporting documents.
• Serve as the primary point of contact for complex transactions and customer situations.
• Provide oversight and assistance to team members to ensure smooth counter operations.
• Complete reports and maintain accurate records in alignment with established policies.
• Ensure the security of sensitive documents, inventory and funds received.
• Conduct driver license examinations and behind the wheel tests.
• Provide input to the customer service manager for performance appraisals.
• Monitor daily time keeping and verify accuracy of time sheets before submitting for approval.
• Serve as point of contact for facility maintenance and janitorial contracts.
• Work is performed in the La Grande office 2 days/week and in the Enterprise office 3 days/week.
• Travel in inclement weather conditions may be required.
• May be required to attend trainings outside the region that may involve overnight travel, after hours work and sitting or standing for extended periods of time.
• To request a copy of the position description, which includes all duties and working conditions, please email [e-mail].

What’s In It For You

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.
• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.
• Public Service Loan Forgiveness opportunity!

Minimum Qualifications

Four years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs. At least two years of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance. AND Experience or training using computers to retrieve and input data. AND Three months experience collecting money and making change. Completion of an associate's degree will substitute for one year of the public contact experience.

Special qualifications

Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

What We’d Like To See

• Experience working in a fast-paced environment with changing priorities and deadlines.
• Experience providing excellent customer service in difficult or escalated situations.
• Experience handling multiple assignments with frequent interruptions.
• Experience providing constructive feedback, coaching or training.

Need help?

• For questions, call 503-931-1206 or email [e-mail].

Additional Information

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required (e.g., STEM Optional Practical Training (OPT) Extension).
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Aff… We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

Customer Service, DMV, Leadership