DMV Transportation Services Lead - Flexible Schedules

Oregon Inc; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Job summary

Oregon Department of Transportation is seeking a Transportation Services Office Leader to join the DMV Field Services team in the East Region. You will lead a team, manage complex customer transactions, and mentor staff while ensuring compliant, high-quality service.

The role requires strong customer service, knowledge of vehicle laws, and the ability to interpret policies. Travel between La Grande and Enterprise offices is expected, with training provided.

Qualifications

• Four years of public contact/customer service experience involving in-person or phone interaction.
• At least two years of explaining and interpreting rules, programs and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate's degree may substitute for one year of public contact experience.

Responsibilities

• Assist customers with vehicle registration and titling, interpreting and applying applicable laws, rules, regulations and policies.
• Produce photo licenses, instruction permits and identification cards.
• Collaborate with customer service manager to prepare weekly schedule.
• Ensure essential counters and roles are adequately staffed.
• Review and verify the validity of applications, identification and supporting documents.
• Serve as the primary point of contact for complex transactions and customer situations.
• Provide oversight and assistance to team members to ensure smooth counter operations.
• Complete reports and maintain accurate records in alignment with established policies.
• Ensure the security of sensitive documents, inventory and funds received.
• Conduct driver license examinations and behind the wheel tests.
• Provide input to the customer service manager for performance appraisals.
• Monitor daily time keeping and verify accuracy of time sheets before submitting for approval.
• Serve as point of contact for facility maintenance and janitorial contracts.

Skills

Public contact experience

Rules interpretation

Data entry / computer use

Cash handling

Education

Associate's degree

Job description

Oregon Department of Transportation is seeking a Transportation Services Office Leader to join the DMV Field Services team in the East Region. You will lead a team, manage complex customer transactions, and mentor staff while ensuring compliant, high-quality service.

The role requires strong customer service, knowledge of vehicle laws, and the ability to interpret policies. Travel between La Grande and Enterprise offices is expected, with training provided.