DMV Transportation Services Lead & Customer Champion

Oregon Inc; Oregon; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

11 paid holidays a year

Flexible work schedules

Paid leave

Job summary

Oregon Department of Transportation – DMV is seeking a Transportation Services Office Leader to join the Field Services Group in the East Region. You will be part of the leadership team, guide counter operations, and handle complex transactions while delivering exceptional customer service.

The role requires driving as an essential function, working across La Grande and Enterprise offices, and may involve travel or trainings. Comprehensive benefits and a supportive team culture are offered.

Qualifications

• Four years of public contact/customer service experience involving in-person or phone information about services and programs.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change. Completion of an associate's degree will substitute for one year of the public contact experience.

Responsibilities

• Assist customers with vehicle registration, titling, and identifying applicable laws and policies.
• Produce license documents and identification cards.
• Collaborate with the customer service manager to prepare weekly staff schedules and ensure counters are staffed.

Skills

Public customer service

Rules interpretation

Data entry

Cash handling

Communication

Education

Associate’s degree

Job description

Oregon Department of Transportation – DMV is seeking a Transportation Services Office Leader to join the Field Services Group in the East Region. You will be part of the leadership team, guide counter operations, and handle complex transactions while delivering exceptional customer service.

The role requires driving as an essential function, working across La Grande and Enterprise offices, and may involve travel or trainings. Comprehensive benefits and a supportive team culture are offered.