DMV Program Coordinator: Data, Compliance & Support

State of North Carolina - NC State Highway Patrol; North Carolina; On-site; USD 39,000 - 55,000; Full time

Job summary

The State of North Carolina - NC State Highway Patrol seeks a Program Coordinator to join our team. You will answer complex questions from citizens, other agencies, and law enforcement about inspection rules, regulations, and procedures.

You will provide administrative and customer support for the Safety and Emissions Inspection Program. Typical duties include researching accounts in DMV systems, processing records, and assisting with routine program transactions while ensuring accuracy and

Qualifications

• Bachelor’s degree from an appropriately accredited institution; OR an equivalent combination of education and experience.

Responsibilities

• Manages uses MILES (Motor Vehicle Inspection Law Enforcement System), the State Automated Driver’s License System, the STARS (State Titling and Registration System), and other applicable DMV systems to research customer accounts, explain inspection-related registration issues, and investigate and clear Registration Denial Program blocks in accordance with established agency procedures.
• Processes and updates records related to inspection stations, technicians, inspections, violations, suspensions, lockouts, reinstatements, and routine licensing actions.
• Assists inspection station personnel with e-authorizations, e-buyer access, equipment concerns, refund requests, banking-information updates, and other routine program transactions.
• Reviews and analyzes targeted data and program documentation to identify potential inspection fraud, discrepancies, or other violations affecting the public.
• Matters requiring further review or enforcement action are documented and referred to the appropriate supervisor or enforcement personnel.
• Supports efforts to identify, disclose, and prevent criminal activity related to state inspections.

Skills

Office software

Communication skills

Organization

Customer service

Data entry accuracy

Discrepancy detection

Interagency collaboration

Patrol operations knowledge

Education

Bachelor’s degree or equivalent

Tools

MILES

STARS

SADLS

Job description

The State of North Carolina - NC State Highway Patrol seeks a Program Coordinator to join our team. You will answer complex questions from citizens, other agencies, and law enforcement about inspection rules, regulations, and procedures.

You will provide administrative and customer support for the Safety and Emissions Inspection Program. Typical duties include researching accounts in DMV systems, processing records, and assisting with routine program transactions while ensuring accuracy and