Program Coordinator

State of North Carolina - NC State Highway Patrol; North Carolina; On-site; USD 39,000 - 55,000; Full time

Job summary

The State of North Carolina - NC State Highway Patrol seeks a Program Coordinator to join our team. You will answer complex questions from citizens, other agencies, and law enforcement about inspection rules, regulations, and procedures.

You will provide administrative and customer support for the Safety and Emissions Inspection Program. Typical duties include researching accounts in DMV systems, processing records, and assisting with routine program transactions while ensuring accuracy and

Qualifications

• Bachelor’s degree from an appropriately accredited institution; OR an equivalent combination of education and experience.

Responsibilities

• Manages uses MILES (Motor Vehicle Inspection Law Enforcement System), the State Automated Driver’s License System, the STARS (State Titling and Registration System), and other applicable DMV systems to research customer accounts, explain inspection-related registration issues, and investigate and clear Registration Denial Program blocks in accordance with established agency procedures.
• Processes and updates records related to inspection stations, technicians, inspections, violations, suspensions, lockouts, reinstatements, and routine licensing actions.
• Assists inspection station personnel with e-authorizations, e-buyer access, equipment concerns, refund requests, banking-information updates, and other routine program transactions.
• Reviews and analyzes targeted data and program documentation to identify potential inspection fraud, discrepancies, or other violations affecting the public.
• Matters requiring further review or enforcement action are documented and referred to the appropriate supervisor or enforcement personnel.
• Supports efforts to identify, disclose, and prevent criminal activity related to state inspections.

Skills

Office software

Communication skills

Organization

Customer service

Data entry accuracy

Discrepancy detection

Interagency collaboration

Patrol operations knowledge

Education

Bachelor’s degree or equivalent

Tools

MILES

STARS

SADLS

Job description

Program Coordinator I (S)

Position Number: 60031114

About Us

The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public.

Description of Work

The North Carolina State Highway Patrol is seeking a Program Coordinator to join our team. The Program Coordinator position answers complex questions from citizens, other state agencies and law enforcement agencies concerning inspection rules, regulations, laws and administrative codes. Provides administrative and customer support for the North Carolina Motor Vehicle Safety and Emissions Inspection Program and serves as a primary resource for information related to inspection requirements, rules, regulations, laws, and procedures.

Note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.

Key Responsibilities

• Manages uses MILES (Motor Vehicle Inspection Law Enforcement System), the State Automated Driver’s License System, the STARS (State Titling and Registration System), and other applicable DMV systems to research customer accounts, explain inspection-related registration issues, and investigate and clear Registration Denial Program blocks in accordance with established agency procedures.
• Processes and updates records related to inspection stations, technicians, inspections, violations, suspensions, lockouts, reinstatements, and routine licensing actions.
• Assists inspection station personnel with e-authorizations, e-buyer access, equipment concerns, refund requests, banking-information updates, and other routine program transactions.
• Reviews and analyzes targeted data and program documentation to identify potential inspection fraud, discrepancies, or other violations affecting the public.
• Matters requiring further review or enforcement action are documented and referred to the appropriate supervisor or enforcement personnel.
• Supports efforts to identify, disclose, and prevent criminal activity related to state inspections.

Compensation

Recruitment Range: $39,244-$54,580 Annually

Qualifications

• Working knowledge of Microsoft Office products and general office equipment.
• Skills to effectively communicate both orally and in written format.
• Ability to organize workload, prioritize completing assignments, and complete work accurately, efficiently and within established timelines.
• Skill in providing professional, courteous, and effective customer service by telephone to the general public.
• Skill in gathering, reviewing, analyzing, and clearly explaining information.
• Ability to accurately enter, update, and maintain electronic data.
• Ability to recognize discrepancies, potential violations, or matters requiring additional review and refer those matters to appropriate supervisory personnel.
• Ability to work effectively and professionally with external agencies, State Highway Patrol employees, and customers by fostering respectful, cooperative, and positive working relationships.
• Basic knowledge of State Highway Patrol operations and polcies.
• Experience with programs used by members assigned to the Safety and Emissions Inspection Section, e.g.MILES, STARS, SADLS, etc.

Position / Physical Requirements

Typical work schedule: Monday -Friday; 8:00am-5:00pm

Qualified recommended applicant(s) must undergo and successfully pass: Criminal Background Investigation, Drug Screening Test

Location

This position is located at: 1515 N. Church Street Rocky Mount, NC 27804

Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution; OR an equivalent combination of education and experience.

Benefits

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program.

NCSHP supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace.

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.

EEO and Diversity Commitment

The NC State Highway Patrol selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation.

The State of North Carolina provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Contact Information

North State Highway Patrol 512 North Salisbury Street Raleigh, NC 27610

Email: [e-mail]

https://www.ncshp.gov/

Employment Eligibility

It is the policy of the State of North Carolina and NCSHP that all employees provide proof of employment eligibility (immigration and naturalization) before or on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).