DMV - Program Coordinator I

State of North Carolina - Department of Transportation; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

State of North Carolina - Department of Transportation, Huntersville Express office, seeks a Program Coordinator I (S) to serve customers registering vehicles, issuing plates, and handling records.

Role requires knowledge of NC General Statutes, policies, and procedures governing titles, plates, and related credentials; duties include payments and records processing, with assignments from the manager.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Experience with DMV customer service in Vehicle Services.
• Knowledge of NC vehicle titles issuance and license plates.
• Experience handling payments for penalties and fees.
• Ability to explain and interpret policies, regulations, and programs.

Responsibilities

• Register vehicles at the Huntersville Express office.
• Issue license plates and crash reports.
• Provide driving or vehicle records and observe the Privacy Act.
• Accept payments for penalties and/or fees.
• Perform other duties as assigned by the manager.

Skills

Customer service

Data analysis

Policy interpretation

Regulatory compliance

Computer skills

Education

Bachelor's degree

Tools

Mainframe databases

Calculator

Fax machine

Printer

Job description

AgencyDept of TransportationDivisionDivision of Motor VehiclesJob Classification TitleProgram Coordinator I (S)Position Number60029967GradeNC08About UsIt’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.Description of WorkPlease note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.This is a repost. Previous applicants must reapply to be considered.The primary purpose of this position is to service customers at the Huntersville Express office in the registering of their vehicles in the state of North Carolina. To perform this task, this position requires technical and administrative skills. This position must have an extensive knowledge of the General Statutes, policies, and procedures that govern the issuance of a North Carolina title as well as other credentials. Additionally, this position will issue license plates, issue crash reports, and provide customers with the purchasing of their driving or vehicle registration records observing the Federal Privacy Act guidelines. This position accepts payments for driving license penalties and/or fees as well as other duties assigned by the manager as required for the functionality of the unit.The program area for this position includes one or more of the following: experience with DMV Customer service in Vehicle Services, working knowledge of North Carolina vehicle titles issuance and /or experience issuing license plates, crash reports, dealer/salesman licenses and inventory.Knowledge Skills and Abilities/Management PreferencesSalary Grade and Salary Range: $39,44 – $68,679Management prefers applicants with the following:Experience with a personal computer and mainframe databases.Experience operating a calculator, workstation laser printer, fax machine & copier.Experience with recording, compiling, summarizing & analyzing data.Experience with reviewing information to determine compliance with applicable laws, rules, or regulations to resolve a complex or special processing matter.Experience in explaining & interpreting policies, regulations, & programsMinimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience.EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Jacqueline A CarneyEmail:[e-mail]