Hybrid DMV Customer Support Specialist I

State of Alaska; United States; Hybrid; USD 42,000 - 48,000; Full time

Job summary

The State of Alaska DMV Call Center is hiring a Motor Vehicle Customer Service Representative 1 to assist customers with DMV transactions such as credential issuance, titling, registration, and specialty permits.

This hybrid position offers remote work with occasional in-office trainings at the Anchorage Field Office; candidates must understand Alaska statutes and communicate clearly, patiently, and professionally to the public.

Qualifications

• Six months of clerical or customer-service experience providing information on services and procedures.
• Substitution: Postsecondary education may substitute for the required experience.
• THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Responsibilities

• Answer inbound calls and guide customers through DMV transactions over the phone.
• Explain regulations clearly and assist customers in completing required steps with patience.

Skills

Customer Service

Computer Skills

Flexibility

Job description

The State of Alaska DMV Call Center is hiring a Motor Vehicle Customer Service Representative 1 to assist customers with DMV transactions such as credential issuance, titling, registration, and specialty permits.

This hybrid position offers remote work with occasional in-office trainings at the Anchorage Field Office; candidates must understand Alaska statutes and communicate clearly, patiently, and professionally to the public.