DMV Customer Service Trainee: Help Drivers & Licenses

State of Nevada (NV); Carson City (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

State of Nevada (NV) in Carson City is seeking a Customer Service Representative trainee to support driver licensing, ID cards, vehicle registration, and related services. Trainees will learn to handle customer inquiries, process documents, and perform transactions while complying with NRS/NAC and DMV policies.

One or more years of applicable experience and a high school diploma are required. The role involves interacting with customers, reviewing documentation, and collecting fees, with

Qualifications

• High school diploma or equivalent required.
• Experience in customer service is preferred.
• Ability to handle funds and perform data entry with accuracy.
• Knowledge of federal and state regulations relevant to DMV operations is beneficial.

Responsibilities

• Serve as first line of contact to customers via phone, online, or in person.
• Maintain data, records, and accounts.
• Enter, update, verify, and correct information.
• Review forms and ensure completion of documents.
• Collect fees related to transactions.
• Determine customers' requests, assess document validity, and provide information about programs and services.
• Explain and ensure compliance with federal and State laws, regulations, and policies and procedures.
• Process determination notices.
• Conduct interviews to elicit and record information.
• Gather, research, make determinations, resolve issues, and communicate information.
• Review and approve applications and licensing requirements.
• Maintain confidential information.
• Reconcile transactions.
• Administer tests and process transactions.
• Perform related duties as assigned.

Skills

Recordkeeping

Interviewing techniques

Fraud detection

Data accuracy

Research & reporting

Education

High school diploma or equivalent

Job description

State of Nevada (NV) in Carson City is seeking a Customer Service Representative trainee to support driver licensing, ID cards, vehicle registration, and related services. Trainees will learn to handle customer inquiries, process documents, and perform transactions while complying with NRS/NAC and DMV policies.

One or more years of applicable experience and a high school diploma are required. The role involves interacting with customers, reviewing documentation, and collecting fees, with