Licensing & Customer Service Specialist

State of Nevada (NV); Fallon (NV); On-site; USD 38,000 - 48,000; Full time

Job summary

The State of Nevada DMV in Fallon seeks a Customer Service Representative to handle driver’s license, vehicle, and business licensing support, including voter registration and issuance of IDs. This role focuses on delivering DMV services to the community and serving as the first point of contact for inquiries.

Responsibilities include processing transactions, maintaining records, verifying information, collecting fees, and ensuring compliance with state laws.

Qualifications

• One or more years of applicable experience as described in the job duties and graduation from high school or equivalent education.
• Knowledge of applicable federal and State laws, regulations, and agency policies and procedures.
• Skill in recordkeeping, interviewing techniques.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to explain and enforce program rules and processes.

Responsibilities

• Serve as first line of contact to customers via telephone, online, or in person.
• Maintain data, records, and accounts.
• Enter, update, verify, and correct information.
• Review forms and ensure completion of documents.
• Collect fees related to transactions.
• Determine customers’ requests and provide information about programs and services.
• Explain and ensure compliance with federal and State laws, regulations, and policies and procedures.
• Process determination notices.
• Conduct interviews to elicit and record information.
• Gather, research, make determinations, resolve issues, and communicate information.
• Review and approve applications and licensing requirements.
• Maintain confidential information.
• Reconcile transactions.
• Administer tests and process transactions.
• Perform related duties as assigned.

Skills

Customer service

Interpersonal communication

Recordkeeping

Data verification

Problem resolution

Interviews

Education

High school diploma or equivalent

Job description

The State of Nevada DMV in Fallon seeks a Customer Service Representative to handle driver’s license, vehicle, and business licensing support, including voter registration and issuance of IDs. This role focuses on delivering DMV services to the community and serving as the first point of contact for inquiries.

Responsibilities include processing transactions, maintaining records, verifying information, collecting fees, and ensuring compliance with state laws.