CUSTOMER SERVICE REPRESENTATIVE 2 - MINIMUM QUALIFICATIONS WAIVED

State of Nevada (NV); Carson City (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

State of Nevada (NV) in Carson City is seeking a Customer Service Representative trainee to support driver licensing, ID cards, vehicle registration, and related services. Trainees will learn to handle customer inquiries, process documents, and perform transactions while complying with NRS/NAC and DMV policies.

One or more years of applicable experience and a high school diploma are required. The role involves interacting with customers, reviewing documentation, and collecting fees, with

Qualifications

• High school diploma or equivalent required.
• Experience in customer service is preferred.
• Ability to handle funds and perform data entry with accuracy.
• Knowledge of federal and state regulations relevant to DMV operations is beneficial.

Responsibilities

• Serve as first line of contact to customers via phone, online, or in person.
• Maintain data, records, and accounts.
• Enter, update, verify, and correct information.
• Review forms and ensure completion of documents.
• Collect fees related to transactions.
• Determine customers' requests, assess document validity, and provide information about programs and services.
• Explain and ensure compliance with federal and State laws, regulations, and policies and procedures.
• Process determination notices.
• Conduct interviews to elicit and record information.
• Gather, research, make determinations, resolve issues, and communicate information.
• Review and approve applications and licensing requirements.
• Maintain confidential information.
• Reconcile transactions.
• Administer tests and process transactions.
• Perform related duties as assigned.

Skills

Recordkeeping

Interviewing techniques

Fraud detection

Data accuracy

Research & reporting

Education

High school diploma or equivalent

Job description

This position will be located in our Carson City DMV Office within the Customer Services Division. Customer Services Representatives working at DMV provide support for driver licensing, ID cards, vehicle registration and titling, occupational licensing, and reinstatement processes, while ensuring compliance with all policies and regulations. The Incumbent will perform in a trainee capacity and acquire the knowledge, skills and abilities required to perform at the Customer Services Representative 2 level. The appointee will be trained and/or required to carry out the following job duties: assisting customers, reviewing documentation, handling funds, researching policies, calculating fees, maintaining supplies, and supporting office opening and closing procedures. Technicians also process transactions for titles, registrations, and both noncommercial and commercial driver’s licenses with accuracy and adherence to NRS/NAC requirements.

Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205.4605 - 205.810, NRS 293.504, NRS 293.5045, 6 CFR 37.45, 49 CFR 1572.103, and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Customer Service Representatives perform customer support duties including receiving and responding to inquiries from the public, other State and outside agencies.

PER EXECUTIVE ORDER 2026-002, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL DECEMBER 31, 2026.

One or more years of applicable experience as described in the job duties and graduation from high school or equivalent education.

1. Serve as first line of contact to customers via telephone, online,or in person.
2. Maintain data, records, and accounts.
3. Enter, update, verify, and correct information.
4. Review forms,ensurecompletion of documents.
5. Collect fees related to transactions.
6. Determine customers’ requests, assess document validity, and provide information about programs and services.
7. Explain and ensure compliance with federal and State laws, regulations, and policies and procedures.
8. Processdetermination notices.
9. Conduct interviews to elicit and record information.
10. Gather, research, make determinations, resolve issues, and communicate information.
11. Review and approve applications and licensing requirements.
12. Maintain confidential information.
13. Reconcile transactions.
14. Administer tests and process transactions.
15. Perform related duties as assigned.

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Knowledge of:

• Applicable federal and State laws, regulations, and agency policies and procedures.
• Standard business practices; writing letters and reports; preparing informational materials.

Skill in:

• Recordkeeping and interviewing techniques.
• Identifying fraudulent documents and verifying security features.
• Identifying and correcting data discrepancies and omissions.
• Reviewing and evaluating information from various sources and responding to requests for information.
• Performing research, information retrieval, and report preparation.

Ability to:

• Maintain a positive and professional attitude towards customers; interact with customers from varying social, economic, educational, and cultural backgrounds.
• Respond to and prioritize multiple phone calls and other requests or interruptions.
• Maintain confidential records.
• Evaluate and respond to complaints; handle stressful situations and difficult customers in a calm and professional manner.