DMV Licensing & Customer Service Specialist

State-of-Nevad; Fallon (NV); On-site; USD 38,000 - 54,000; Full time

Job summary

Nevada DMV in Fallon is seeking a DMV Customer Service Representative to provide frontline customer service for driver's licenses, vehicles, and occupational licensing programs. The role supports voter registration and delivers DMV services to the community in the Fallon office.

One year or more of applicable experience and a high school diploma or equivalent are required. The position emphasizes accuracy in data handling, document review, and helping customers navigate requirements.

Qualifications

• High school diploma or equivalent education.
• One year or more of applicable experience as described in the job duties.

Responsibilities

• Serve as first line of contact to customers via phone, online, or in person.
• Enter, update, verify, and correct information.
• Review forms and ensure completion of documents.
• Collect fees related to transactions.
• Determine customers' requests and provide information about programs and services.
• Explain and ensure compliance with federal and state laws and policies.

Skills

Recordkeeping

Interviewing

Data verification

Research & reporting

Customer service

Education

High school diploma or equivalent

Job description

Nevada DMV in Fallon is seeking a DMV Customer Service Representative to provide frontline customer service for driver's licenses, vehicles, and occupational licensing programs. The role supports voter registration and delivers DMV services to the community in the Fallon office.

One year or more of applicable experience and a high school diploma or equivalent are required. The position emphasizes accuracy in data handling, document review, and helping customers navigate requirements.