DMV Administrative Specialist: Customer Data & Compliance

North Carolina Association of Official Court Reporters

North Carolina

On-site

USD 39,000 - 69,000

Full time

2 days ago

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Job summary

North Carolina Department of Transportation is seeking an Administrative Specialist I (NS) to support the Liability Insurance Safety program within the Division of Motor Vehicles. The role involves determining license suspension eligibility after accidents, processing requests from various stakeholders, and handling vehicle registration questions.

The ideal candidate will have strong customer service experience, proficiency with MS Office, and the ability to multitask across phone and computer

Qualifications

High school diploma or GED and two years of related administrative experience.
Experience delivering customer service by phone and in person, explaining policies and procedures.

Responsibilities

Determine whether driving privileges should be suspended or released following a motor vehicle accident.
Process suspension requests and releases from customers, subrogation and insurance companies, attorneys, and courts.
Provide customer service on vehicle registration and driver license issues; maintain knowledge of relevant laws and regulations.
Demonstrate effective processing, decision making, and verbal and written communication skills.