DME Transition Specialist

Integrated Home; Florida; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Holidays pay

PTO

Employer paid life insurance

401K with employer contribution

Wellness program

Employee recognition

Job summary

Integrated Home Care Services (IHCS) in Florida is hiring a patient-focused Customer Service Assistant to support DME and Transition Care teams. You will handle referrals, maintain client records, and provide telephonic support to patients and providers, contributing to seamless care delivery.

The ideal candidate has 1–2 years of healthcare customer service experience, proficiency with EMR/EHR systems, and strong communication. IHCS offers competitive benefits and a collaborative workplace.

Qualifications

• 1 year: Healthcare experience required.
• 1-2 years of customer service experience in healthcare.
• Experience with EMR/EHR systems preferred.
• Strong verbal and written communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Process patient referrals and maintain client information in the database.
• Provide clerical and administrative support to DME Customer Service.
• Handle telephonic calls from patients, providers, and team members related to Transition Care.
• Update and maintain the community resource database.

Skills

Customer service

Verbal communication

Written communication

Time management

Tools

EMR/EHR

Job description

Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence.

For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care.

At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

If you are passionate about making a meaningful impact, thrive in a collaborative environment, and are committed to excellence, we invite you to join our growing team. Together, we can continue transforming home healthcare while making a difference in the lives of our patients and the communities we serve.

Offering a competitive compensation package, including but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 13 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs

What will you be doing:

Responsible for processing patient referrals and maintaining client information in database. Provides clerical and administrative support to DME Customer Service in day-to-day care management activities. Provides telephonic support for incoming and outgoing calls from patients, providers, Transition Coach and other team members related to the Transition Care program. Responsible for expanding, updating and maintaining community resource database.

What will you come with:

• 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred.
• Effective verbal and written communication skills.
• Ability to use various computer programs and applications, IE EMR/EHR
• Ability to self-motivate and work independently.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
• Familiar with Patient Referrals

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications

Experience

Required

1 year: Healthcare

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuing federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.