DME Transition Specialist

Integrated Home Brand; Florida; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Short & Long-Term Insurance

Holidays Pay

Paid Time Off

Employer Life Insurance

401K Match

Wellness Program

Recognition Programs

Job summary

IHCS in Florida is seeking a compassionate administrative specialist to process patient referrals, maintain client records in our database, and provide clerical support to the DME Customer Service team within the Transition Care program.

You will handle inbound and outbound calls, expand and update the community resource database, and collaborate with care managers to support seamless patient transitions.

Qualifications

• 1 year of customer service support experience in the healthcare industry; Home Health Services preferred.
• Proficient in EMR/EHR software.
• Strong communication and organizational skills.
• Able to multi-task and manage time effectively.

Responsibilities

• Process patient referrals and maintain client information in the database.
• Provide clerical and administrative support to DME Customer Service in day-to-day care management activities.
• Provide telephonic support for incoming and outgoing calls from patients, providers, Transition Coach and other team members.
• Expand, update and maintain the community resource database.

Skills

Verbal communication

Written communication

Time management

Multi-tasking

Customer service

Adaptability

Independence

Self-motivation

Patient referrals

Tools

EMR/EHR

Job description

Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence.

For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care.

At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

If you are passionate about making a meaningful impact, thrive in a collaborative environment, and are committed to excellence, we invite you to join our growing team. Together, we can continue transforming home healthcare while making a difference in the lives of our patients and the communities we serve.

Offering a competitive compensation package, including but not limited to;

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 13 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs

What will you be doing:

Responsible for processing patient referrals and maintaining client information in database. Provides clerical and administrative support to DME Customer Service in day-to-day care management activities. Provides telephonic support for incoming and outgoing calls from patients, providers, Transition Coach and other team members related to the Transition Care program. Responsible for expanding, updating and maintaining community resource database.

What will you come with:

• 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred.
• Effective verbal and written communication skills.
• Ability to use various computer programs and applications, IE EMR/EHR
• Ability to self-motivate and work independently.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
• Familiar with Patient Referrals

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#IND

Qualifications

Experience

Required

1 year:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.