DME Intake & Compliance Specialist

Sanford; Fargo (ND); On-site; USD 22,000 - 35,000; Full time

Job summary

Sanford Health in Fargo, ND, is hiring for a DME Intake Specialist. You will handle patient intake, billing, and referral communications to ensure timely setup and delivery of durable medical equipment.

The role requires a high school diploma, basic computer skills, and strong documentation abilities. Medical equipment knowledge is helpful; 40-hour weekly schedule with day shifts in the United States.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of computer functions and basic Microsoft Office applications.
• Detail oriented, excellent documentation skills, and the ability to follow through to the end.
• Basic knowledge of the medical field, with prior experience in home medical equipment helpful.

Responsibilities

• Provide first-line communication with patients, referral sources, and clinicians to facilitate ordering and delivery of DME products, supplies, and services.
• Ensure all patient information is processed timely and accurately to enhance patient satisfaction and optimize revenue.
• Receive inquiries and orders by telephone, fax, and email.
• Gather necessary documentation as it relates to payer requirements, SOPs, and compliance programs.
• Communicate with Equip staff and referral sources regarding documentation deficiencies to meet coverage criteria.
• Request needed documentation via email, in-basket messaging, phone calls, or other methods.
• Resolve customer concerns, questions, and complaints or refer to Equip staff as needed.
• Anticipate patient needs for timely setup and delivery; create new patient accounts in the Equip system.
• Notate intake information and notify staff when complete; maintain billing knowledge for reimbursement guidelines.

Skills

Basic computer skills

Detail oriented

Experience with medical field

Education

High school diploma or equivalent

Job description

Sanford Health in Fargo, ND, is hiring for a DME Intake Specialist. You will handle patient intake, billing, and referral communications to ensure timely setup and delivery of durable medical equipment.

The role requires a high school diploma, basic computer skills, and strong documentation abilities. Medical equipment knowledge is helpful; 40-hour weekly schedule with day shifts in the United States.