Patient-Focused DME Specialist I

Mayo Career Site UK; Fairmont (MN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Mayo Clinic Stores is seeking an HME Specialist I to assist patients with product selection and training of home medical equipment, ensuring safe and independent use at home. You will gather registration and insurance information and process payments according to payer requirements while maintaining patient privacy.

This role may involve store floor or call center work, with an emphasis on compassionate patient interactions, education for caregivers, and collaboration with clinicians to support

Qualifications

• Excellent patient communication and interpersonal skills.
• Ability to handle private health information with care and discretion.
• Flexibility to work on floor or in a call center environment.

Responsibilities

• Assist patients with product selection and training of home medical equipment.
• Gathers registration and insurance information and processes payment per payer rules.
• Maintain store inventory and support patient education at home.

Skills

Patient education

Customer service

Communication

HIPAA/privacy awareness

Job description

Mayo Clinic Stores is seeking an HME Specialist I to assist patients with product selection and training of home medical equipment, ensuring safe and independent use at home. You will gather registration and insurance information and process payments according to payer requirements while maintaining patient privacy.

This role may involve store floor or call center work, with an emphasis on compassionate patient interactions, education for caregivers, and collaboration with clinicians to support