DMDC Customer Support Specialist

InspiriTec; Fort Knox (KY); On-site; USD 20,000 - 29,000; Full time

Job summary

InspiriTec is seeking a Tier 1 Customer Service Representative – DSO to support the Defense Manpower Data Center beneficiaries from Fort Knox, KY. The role requires handling inquiries, applying DMDC SOPs, and using mainframe databases to resolve issues.

The position involves an 8-hour shift within 8:00am–8:00pm (Mon–Fri) and eligibility for Public Trust/NA clearance. Requires strong communication and problem-solving skills and a high school diploma or GED.

Qualifications

• Customer service oriented with ability to follow SOPs.
• RAPIDS Certification occurs as part of on-board training.
• Security clearance: Public Trust required.
• Must have a high school diploma or GED.

Responsibilities

• Respond to customer inquiries using knowledge learned and available systems, applying independent judgment and following DMDC policies.
• Work an eight-hour shift 8:00am–8:00pm, Mon-Fri.
• Research and process Military Service Member inquiries and complaints.
• Operate PC and mainframe databases to research information for Military Service Members or families.
• Clarify issues, escalate unresolved problems and provide thorough information.

Skills

Customer Focus

Customer Service

Data Entry

Listening

Phone Skills

Verbal Communication

Relationship Building

Interpersonal Skills

Problem Solving

Multi-tasking

Education

High School Diploma

GED

Tools

RAPIDS Certification

Job description

InspiriTec is seeking a Tier 1 Customer Service Representative – DSO to support the Defense Manpower Data Center beneficiaries from Fort Knox, KY. The role requires handling inquiries, applying DMDC SOPs, and using mainframe databases to resolve issues.

The position involves an 8-hour shift within 8:00am–8:00pm (Mon–Fri) and eligibility for Public Trust/NA clearance. Requires strong communication and problem-solving skills and a high school diploma or GED.