Telecom Helpdesk & TMS Coordinator

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 30,000 - 33,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a TMS Clerk at Fort Knox, KY. The role supports Telephone Helpdesk services from 0700 to 1600, five days a week, and TMS management from 1600 to 1700. Knowledge of AESMP/TMS systems and DoD equipment is required.

Responsibilities include processing trouble tickets, updating circuit records, and maintaining accurate telecom data. SECRET clearance is required for the position, with a hourly pay of $22.26, and on-site work at Fort Knox.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Proficiency with K&R TMS OS (version 5.3.4) and related software.
• 1+ year of experience in telecom administration, help desk, or data entry roles.
• Familiarity with Telephone Management Systems (e.g., Avaya CMS, NEC TMS, or DoD TMS equivalents).
• Proficiency in Microsoft Excel, Outlook, and Word.
• Strong attention to detail, organizational skills, and customer service orientation.
• Ability to handle sensitive information and maintain accurate, confidential records.

Responsibilities

• Provide Telephone Helpdesk service from 0700 - 1600, five days a week, 52 weeks per year excluding federal holidays.
• Provide TMS clean-up from 1600 to 1700 hours five days a week, 52 weeks per year excluding federal holidays.
• Respond to trouble tickets or service orders in ITSM/AESMP systems and document work.
• Process IMAC requests and ensure accurate time stamps and completion data.
• Maintain TMS databases with current location/status of telephone lines for E911 purposes.
• Create and close ITSM tickets for TMS work, tracking ticket numbers for history.
• Generate reports on telecom usage, asset status, and billing summaries.

Skills

Attention to detail

Customer service

Data entry

Education

High school diploma or equivalent

Associate degree preferred

Tools

K&R TMS OS 5.3.4

Avaya CMS

NEC TMS

DoD TMS equivalents

Microsoft Excel

Outlook

Word

Job description

People, Technology & Processes, LLC is seeking a TMS Clerk at Fort Knox, KY. The role supports Telephone Helpdesk services from 0700 to 1600, five days a week, and TMS management from 1600 to 1700. Knowledge of AESMP/TMS systems and DoD equipment is required.

Responsibilities include processing trouble tickets, updating circuit records, and maintaining accurate telecom data. SECRET clearance is required for the position, with a hourly pay of $22.26, and on-site work at Fort Knox.