Telecom Service Desk Clerk (TMS/ITSM)

People, Technology and Processes, LLC; Fort Knox (KY); On-site; USD 30,000 - 33,000; Full time

Job summary

People, Technology and Processes, LLC seeks a TMS Clerk to support DoD telecom operations at Fort Knox, KY. You will manage Telephone Management System (TMS) tickets, perform daily helpdesk tasks, and maintain circuit records with AESMP/TMS documentation.

The role requires data accuracy, experience with TMS systems, and proficiency in MS Office. Regular hours apply, with weekly reporting and billing review duties included.

Qualifications

• High school diploma or equivalent; an associates degree preferred.
• 1+ year telecom admin or help desk experience.
• Familiarity with Telephone Management Systems (e.g., Avaya CMS, NEC TMS, or DoD TMS equivalents).
• Proficiency in MS Excel, Outlook and Word.
• Attention to detail and ability to handle sensitive information.

Responsibilities

• Provide Telephone Helpdesk service from 0700 - 1600, five days a week, 52 weeks per year excluding federal holidays.
• Provide TMS clean-up from 1600 to 1700 hours five days a week, 52 weeks per year excluding federal holidays.
• Process and document trouble tickets in AESMP/TMS systems; acknowledge requests and assign to technicians.
• Respond to Telephone Management System service requests and ensure staff are trained on TMS/AESMP.
• Update user information in circuit records; maintain TMS/audits and generate reports.

Skills

Telecom admin

Help desk

Attention to detail

Data entry

MS Office

Education

High school diploma or equivalent

Associate degree in business/IT or related field

Tools

K&R TMS OS 5.3.4

Avaya NEC TMS or DoD TMS

Job description

People, Technology and Processes, LLC seeks a TMS Clerk to support DoD telecom operations at Fort Knox, KY. You will manage Telephone Management System (TMS) tickets, perform daily helpdesk tasks, and maintain circuit records with AESMP/TMS documentation.

The role requires data accuracy, experience with TMS systems, and proficiency in MS Office. Regular hours apply, with weekly reporting and billing review duties included.