DLL Licensing & Customer Support Specialist

State of Vermont; Vermont; On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Dental plan

Flexible spending accounts

Retirement plan

Paid holidays

Job summary

State of Vermont in Berlin, VT seeks a DLL Licensing & Customer Support Specialist to process lottery claims, handle public inquiries, and manage applications in a fast-paced office environment.

The role requires strong attention to detail, professionalism, and the ability to balance multiple tasks while adhering to regulatory requirements. Travel may be occasional.

Qualifications

• Two (2) or more years of combined education and/or experience in business administration, public administration, communications, legal studies, regulatory administration, licensing, program administration, claims processing, customer support, or a related field.

Responsibilities

• Process lottery claims received in person, by mail, and by fax.
• Respond to public inquiries regarding liquor laws and regulations.
• Process applications and perform other related administrative duties as assigned.
• Maintain confidentiality and adhere to security and records retention requirements.

Skills

Claims processing

Public inquiries handling

Regulatory knowledge

Customer service

Education

Two years combined education/experience

Tools

Salesforce

Job description

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Title: DLL Licensing & Customer Support Specialist

Application Deadline Date: 11/08/2026

Location: Berlin, VT, US

Position Type: Permanent

Schedule Type: Full Time

Minimum Salary: $25.08

Maximum Salary: $39.04

Overview

The ideal candidate for this position will demonstrate strong reasoning, sound judgment, and the ability to effectively manage multiple priorities throughout the workday. Responsibilities include, but are not limited to, processing lottery claims received in person, by mail, and by fax; responding to public inquiries regarding liquor laws and regulations; processing applications; and performing other related administrative duties as assigned. This position requires professionalism, attention to detail, strong communication skills, and the ability to work efficiently while balancing competing tasks.

Who May Apply

This position, DLL Licensing & Customer Support Specialist (Job Requisition #55970), is open to all State employees and external applicants.

Please note that multiple positions in the same work location may be filled from this job posting.

Work is performed primarily in an office environment and requires extended periods of sitting, computer use, telephone communication, and interaction with members of the public and other State and external stakeholders.

Work requires frequent use of computers and electronic systems, including data entry, electronic document review, electronic correspondence, and retrieval and maintenance of records.

The position requires handling of confidential personal, financial, CJIS, licensing and lottery claim information and requires adherence to applicable security, privacy, records retention, and confidentiality requirements.

The work may involve frequent interruptions, competing priorities, time-sensitive transactions, and interactions with individuals who may be frustrated or dissatisfied with licensing or claims requirements/processes.

Occasional travel or work outside the normal office environment may be required for training, meetings, or program-related activities.

Minimum Qualifications

Two (2) or more years of combined education and/or experience in business administration, public administration, communications, legal studies, regulatory administration, licensing, program administration, claims processing, customer support, or a related field.

Preferred Qualifications

• Experience administering or applying laws, rules, regulations, policies, or formal procedures in a governmental, licensing, regulatory, or compliance environment.
• Experience reviewing and processing license/permit applications, claims, or other regulatory transactions.
• Experience working with beverage alcohol, lottery, tobacco, or other regulated industries.
• Experience interpreting statutes, administrative rules, policies, and procedural requirements and applying them to individual circumstances.
• Experience using Salesforce or other customer relationship management, licensing, case management, or workflow systems.
• Experience providing customer support involving complex regulatory, licensing, or procedural requirements.
• Experience working in a high-volume environment requiring independent decision-making, accuracy, confidentiality, and adherence to established deadlines.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.