DLL Licensing & Customer Support Specialist

State of Vermont; Berlin (VT); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

80% State paid medical premium

Dental Plan for employees & families

Flexible Spending healthcare/childcare

Retirement plans (pension & 457)

Holiday and leave benefits

Life insurance

Tuition Reimbursement

Wellness Program

Public Service Loan Forgiveness

Job summary

State of Vermont in Berlin, VT seeks a DLL Licensing & Customer Support Specialist to manage licensing operations, respond to inquiries about beverage laws, and process applications with precision. The role requires attention to confidential information and the ability to juggle multiple tasks in a public-facing environment.

The successful candidate will balance accuracy with timely responses, support internal teams, and uphold compliance across license and claims workflows in a fast-paced state

Qualifications

• Two (2) or more years of combined education and/or experience in business administration, public administration, communications, legal studies, regulatory administration, licensing, program administration, claims processing, customer support, or a related field.
• Experience administering or applying laws, rules, regulations, policies, or formal procedures in a governmental, licensing, regulatory, or compliance environment.

Responsibilities

• Process lottery claims received in person, by mail, and by fax.
• Respond to public inquiries regarding liquor laws and regulations.
• Process applications and handle confidential licensing information.

Skills

Regulatory compliance

Licensing knowledge

Customer support

Policy interpretation

High-volume work

Tools

Salesforce

CRM systems

Data entry tools

Job description

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Title: DLL Licensing & Customer Support Specialist

Application Deadline Date: 11/08/2026

Location: Berlin, VT, US

Position Type: Permanent

Schedule Type: Full Time

Minimum Salary: $25.08

Maximum Salary: $39.04

Overview

The ideal candidate for this position will demonstrate strong reasoning, sound judgment, and the ability to effectively manage multiple priorities throughout the workday. Responsibilities include, but are not limited to, processing lottery claims received in person, by mail, and by fax; responding to public inquiries regarding liquor laws and regulations; processing applications; and performing other related administrative duties as assigned. This position requires professionalism, attention to detail, strong communication skills, and the ability to work efficiently while balancing competing tasks.

Who May Apply

This position, DLL Licensing & Customer Support Specialist (Job Requisition #55970), is open to all State employees and external applicants.

Please note that multiple positions in the same work location may be filled from this job posting.

Work is performed primarily in an office environment and requires extended periods of sitting, computer use, telephone communication, and interaction with members of the public and other State and external stakeholders.

Work requires frequent use of computers and electronic systems, including data entry, electronic document review, electronic correspondence, and retrieval and maintenance of records.

The position requires handling of confidential personal, financial, CJIS, licensing and lottery claim information and requires adherence to applicable security, privacy, records retention, and confidentiality requirements.

The work may involve frequent interruptions, competing priorities, time-sensitive transactions, and interactions with individuals who may be frustrated or dissatisfied with licensing or claims requirements/processes.

Occasional travel or work outside the normal office environment may be required for training, meetings, or program-related activities.

Minimum Qualifications

Two (2) or more years of combined education and/or experience in business administration, public administration, communications, legal studies, regulatory administration, licensing, program administration, claims processing, customer support, or a related field.

Preferred Qualifications

• Experience administering or applying laws, rules, regulations, policies, or formal procedures in a governmental, licensing, regulatory, or compliance environment.
• Experience reviewing and processing license/permit applications, claims, or other regulatory transactions.
• Experience working with beverage alcohol, lottery, tobacco, or other regulated industries.
• Experience interpreting statutes, administrative rules, policies, and procedural requirements and applying them to individual circumstances.
• Experience using Salesforce or other customer relationship management, licensing, case management, or workflow systems.
• Experience providing customer support involving complex regulatory, licensing, or procedural requirements.
• Experience working in a high-volume environment requiring independent decision-making, accuracy, confidentiality, and adherence to established deadlines.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.