Divisional Trainer: Taxpayer Services & Systems

State of Washington; Tumwater (WA); In loco; USD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

State of Washington - Taxpayer Services Division is seeking a Divisional Trainer to design and deliver learning experiences, translate complex changes into guidance, and improve training across ATLAS and My DOR systems.

You will partner with colleagues and business leads to coordinate training, test system changes, and ensure accurate taxpayer assistance. A strong background in instructional design and public-sector training is essential.

Competenze

• Demonstrated experience researching, evaluating, and interpreting complex business processes or system functionality.
• Demonstrated experience interpreting complex tax and license laws, policies, and rules in a public agency setting.
• Proven ability to coordinate, develop, implement, and deliver training programs across classroom, virtual, and resource-based formats.
• Strong technical writing skills for updating procedures or instructional materials.
• Ability to consult with management and cross-division partners to gather information and provide recommendations.
• Ability to communicate system updates and tax/legislation changes clearly to diverse audiences.
• Experience organizing multiple assignments in a fast-paced environment.
• Ability to analyze training effectiveness and adjust curriculum based on data.
• Ability to build collaborative relationships across divisions.
• Experience interpreting and communicating system changes and service pack rollouts.
• Ability to quickly learn new information and apply it to evolving systems.
• Demonstrate ethical leadership, professionalism and sound judgment.
• Provide professional service to internal and external customers.

Mansioni

• Assess training needs and design practical learning experiences for Taxpayer Services employees, focusing on the Telephone Information Center.
• Develop, update, and deliver classroom, virtual, and resource-based training on tax and licensing processes and systems (ATLAS, My DOR, SEAP).
• Turn complex system changes into clear guidance employees can apply.
• Serve as primary instructor, classroom coach, and ongoing resource for staff.
• Coordinate training with supervisors, managers, and technical teams to minimize customer service impact.
• Develop test plans and evaluate system results to improve ATLAS and My DOR usability.
• Use QA findings and feedback to identify learning needs and improve procedures.
• Research issues and propose practical solutions affecting employees and stakeholders.
• Serve as business tester for ATLAS and My DOR projects as needed.

Conoscenze

Training design

Teaching & coaching

Systems analysis

Technical writing

Communication

Public service

Strumenti

ATLAS

My DOR

SEAP

Descrizione del lavoro

State of Washington - Taxpayer Services Division is seeking a Divisional Trainer to design and deliver learning experiences, translate complex changes into guidance, and improve training across ATLAS and My DOR systems.

You will partner with colleagues and business leads to coordinate training, test system changes, and ensure accurate taxpayer assistance. A strong background in instructional design and public-sector training is essential.