Division Training Lead - Onboarding & Fidelity

Behavioral-Health-Allies; Kansas City (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) and HSA options

Wellness spending account

Job summary

Behavioral Health Allies is seeking a Divisional Trainer to lead division-specific onboarding and ongoing training, ensuring staff are competent in the division’s service model and regulatory standards.

The role embeds training within a single division, emphasizes trauma-informed care, fidelity checks, and coaching, and supports staff development from onboarding through 90-day plans within a safety-sensitive environment.

Qualifications

• Bachelor’s degree in Psychology, Education, Special Education, Social Work, Human Services, ABA, or related field preferred (equivalent experience considered)
• Minimum of 3 years of experience in behavioral health, special education, residential services, or developmental disability services
• Demonstrated experience in staff training, onboarding, coaching, or supervision
• Knowledge of ABA-informed practices, behavior support strategies, trauma‑informed care, and crisis prevention models preferred

Responsibilities

• Develop and implement division-specific onboarding and training curricula
• Adapt training materials to reflect division needs, client profiles, and operational realities
• Identify opportunities to improve onboarding, training delivery, and staff competency systems
• Ensure all training aligns with policies, licensing standards, and regulatory requirements
• Maintain accurate training records, certifications, and compliance documentation
• Model professionalism, accountability, and ethical conduct at all times
• Lead division-specific onboarding, refresher training, and role-based development
• Conduct competency assessments, observations, and fidelity checks
• Provide coaching and feedback to strengthen staff performance and confidence
• Support mentorship and apprenticeship-style learning for new employees
• Embed trauma-informed, culturally responsive practices into all training
• Support staff emotional regulation and de-escalation skills
• Promote a positive learning environment that values growth and psychological safety
• Collaborate with Operations, HR, Clinical, and Company Training teams to align training with organizational goals
• Manage and support 30/60/90-day onboarding check-ins
• Ensure completion of all required initial and ongoing training
• Coordinate role-specific training aligned with division workflows
• Conduct fidelity checks and observations
• Identify skill gaps and partner on corrective coaching plans
• Support retraining and remediation efforts
• Provide real-time coaching and modeling within division settings
• Assist with post-incident debriefs and targeted retraining
• Work closely with Operations Managers to align training with performance expectations
• Partner with HR and Company Training to ensure consistency and compliance
• Communicate training progress, risks, and needs to leadership
• Perform other duties and special projects to support organizational initiatives
• Attend required meetings, trainings, and professional development sessions
• Uphold BHA’s mission and values in all work performed

Skills

Communication skills

Presentation skills

Documentation

Adult learning

Coaching

Observations

Data tracking

Microsoft Office

LMS systems

Education

Bachelor's degree in Psychology, Education, Social Work, or related field

Tools

Microsoft Office

Learning Management System (LMS)

Job description

Behavioral Health Allies is seeking a Divisional Trainer to lead division-specific onboarding and ongoing training, ensuring staff are competent in the division’s service model and regulatory standards.

The role embeds training within a single division, emphasizes trauma-informed care, fidelity checks, and coaching, and supports staff development from onboarding through 90-day plans within a safety-sensitive environment.