Division Managing Director, Enterprise Client Care

Principal Financial Group; Des Moines (IA); Hybrid; USD 157,000 - 200,000; Full time

Job summary

Principal Financial Group is seeking a Division Managing Director to join the Large Market Customer Care team. You will oversee a team of senior Relationship Managers responsible for delivering exceptional client experience and strengthening sponsor partnerships.

The role requires 15+ years of experience, 7+ years leading client-facing professionals, deep ERISA knowledge, and proven ability to influence executives.

Qualifications

• 15+ years of related industry experience or equivalent demonstrated through work, training, military experience, education.
• 7+ years leading senior client-facing professionals in high-complexity environments.
• Deep knowledge of defined contribution plans, ERISA, regulatory frameworks, and recordkeeping operations.
• Proven ability to influence senior executives, consultants, and internal leaders with strong executive presence and communication skills.

Responsibilities

• Oversee a team of senior Relationship Managers delivering exceptional client experience and strengthening plan sponsor partnerships.
• Set the vision for client engagement, coach and develop high-performing RMs, and partner cross-functionally to ensure retention, profitability, and risk mitigation across Principal’s largest institutional clients.
• Serve as an instrumental leader representing the department in key business initiatives to drive better outcomes for Principal’s clients and their participants.

Skills

Leadership

Client Relationships

ERISA Knowledge

Defined Contribution Plans

Tools

Salesforce

Dashboards

Job description

Principal Financial Group is seeking a Division Managing Director to join the Large Market Customer Care team. You will oversee a team of senior Relationship Managers responsible for delivering exceptional client experience and strengthening sponsor partnerships.

The role requires 15+ years of experience, 7+ years leading client-facing professionals, deep ERISA knowledge, and proven ability to influence executives.