Division Manager, Community Living — Lead with Impact & Compliance

Search360; Mount Prospect (IL); On-site; USD 80,000 - 84,000; Full time

Benefits offered by this job

Paid time off

Health coverage

401(k) & FSAs

Professional growth

Employee discounts

Job summary

Search360, located in Mount Prospect, IL, seeks a Division Manager of Community Living to lead day-to-day operations, supervise staff, and ensure quality services in alignment with HCBS, Medicaid Waiver, and DHS/DDD requirements.

The role oversees regulatory documentation, admissions, incidents, risk management, and program outcomes, coordinating across sites and departments. Strong leadership, regulatory knowledge, and person-centered focus are essential.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field.
• Master’s degree preferred.
• Minimum five (5) years of experience supporting individuals with IDD in residential or community-based settings.
• Minimum three (3) years of leadership, management, supervisory experience.
• Minimum three (3) years of QIDP certification with work in a QIDP role.
• Proficiency with Illinois DHS/DDD regulations, Medicaid Waiver services, HCBS requirements, and person-centered practices.
• Proficiency with electronic documentation systems and Microsoft Office applications.
• Valid driver’s license, proof of insurance, and reliable transportation to travel to multiple sites daily.

Responsibilities

• Provide direct supervision, coaching, mentoring, and performance management to Community Living leadership and support staff.
• Establish departmental goals, performance expectations, and accountability measures.
• Promote a culture of person-centered services, professionalism, teamwork, and continuous improvement.
• Participate in leadership meetings, committees, strategic initiatives, and Administrator-on-Duty responsibilities.
• Support recruitment, onboarding, workforce development, retention, and succession planning efforts.
• Work collaboratively with the admissions department regarding intake, discharges, transitions, and placements.
• Ensure continuity of services during staffing shortages, emergencies, or other operational disruptions.
• Ensure compliance with DHS, DDD, Medicaid Waiver, HCBS, and accreditation requirements.
• Monitor audits, licensing reviews, investigations, corrective action plans, and quality improvement initiatives.
• Review incidents, rights restrictions, allegations, restrictive measures, and risk-related concerns to ensure appropriate follow-up.
• Ensure participant records, program documentation, and regulatory files remain complete and audit-ready.
• Develop and implement systems to monitor compliance, quality indicators, and operational outcomes.
• Collaborate with Behavioral Health, Medical Services, Quality Assurance, Day Services, Human Resources, and other departments for coordinated service delivery.
• Serve as a liaison to guardians, families, ISC agencies, state agencies, community partners, and external providers.
• Assist with budgeting, resource allocation, and performance reporting.
• Monitor program outcomes and use data to identify trends and improve service quality.
• Perform other duties as assigned.

Skills

Leadership

Communication

Team building

Travel readiness

Education

Bachelor’s degree in Human Services, Social Work, Psychology, Healthcare Administration, or related field

Master’s degree preferred

Tools

Microsoft Office

Electronic documentation systems

Job description

Search360, located in Mount Prospect, IL, seeks a Division Manager of Community Living to lead day-to-day operations, supervise staff, and ensure quality services in alignment with HCBS, Medicaid Waiver, and DHS/DDD requirements.

The role oversees regulatory documentation, admissions, incidents, risk management, and program outcomes, coordinating across sites and departments. Strong leadership, regulatory knowledge, and person-centered focus are essential.