Division Manager of Community Living

Search360; Mount Prospect (IL); Sur place; USD 80 000 - 84 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health coverage

401(k) & FSAs

Professional growth

Employee discounts

Résumé du poste

Search360, located in Mount Prospect, IL, seeks a Division Manager of Community Living to lead day-to-day operations, supervise staff, and ensure quality services in alignment with HCBS, Medicaid Waiver, and DHS/DDD requirements.

The role oversees regulatory documentation, admissions, incidents, risk management, and program outcomes, coordinating across sites and departments. Strong leadership, regulatory knowledge, and person-centered focus are essential.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field.
• Master’s degree preferred.
• Minimum five (5) years of experience supporting individuals with IDD in residential or community-based settings.
• Minimum three (3) years of leadership, management, supervisory experience.
• Minimum three (3) years of QIDP certification with work in a QIDP role.
• Proficiency with Illinois DHS/DDD regulations, Medicaid Waiver services, HCBS requirements, and person-centered practices.
• Proficiency with electronic documentation systems and Microsoft Office applications.
• Valid driver’s license, proof of insurance, and reliable transportation to travel to multiple sites daily.

Responsabilités

• Provide direct supervision, coaching, mentoring, and performance management to Community Living leadership and support staff.
• Establish departmental goals, performance expectations, and accountability measures.
• Promote a culture of person-centered services, professionalism, teamwork, and continuous improvement.
• Participate in leadership meetings, committees, strategic initiatives, and Administrator-on-Duty responsibilities.
• Support recruitment, onboarding, workforce development, retention, and succession planning efforts.
• Work collaboratively with the admissions department regarding intake, discharges, transitions, and placements.
• Ensure continuity of services during staffing shortages, emergencies, or other operational disruptions.
• Ensure compliance with DHS, DDD, Medicaid Waiver, HCBS, and accreditation requirements.
• Monitor audits, licensing reviews, investigations, corrective action plans, and quality improvement initiatives.
• Review incidents, rights restrictions, allegations, restrictive measures, and risk-related concerns to ensure appropriate follow-up.
• Ensure participant records, program documentation, and regulatory files remain complete and audit-ready.
• Develop and implement systems to monitor compliance, quality indicators, and operational outcomes.
• Collaborate with Behavioral Health, Medical Services, Quality Assurance, Day Services, Human Resources, and other departments for coordinated service delivery.
• Serve as a liaison to guardians, families, ISC agencies, state agencies, community partners, and external providers.
• Assist with budgeting, resource allocation, and performance reporting.
• Monitor program outcomes and use data to identify trends and improve service quality.
• Perform other duties as assigned.

Connaissances

Leadership

Communication

Team building

Travel readiness

Formation

Bachelor’s degree in Human Services, Social Work, Psychology, Healthcare Administration, or related field

Master’s degree preferred

Outils

Microsoft Office

Electronic documentation systems

Description du poste

Join Our Team at Search360: Division Manager of Community Living!
Location: Mount Prospect, IL
Benefits Offered: Medical, Life Insurance, 401k, Dental
Employment Type: Full-time
Salary: $80,000-$84,00/Annually
Schedule: Monday–Friday, 8 a.m.–4 p.m. with flexibility required based on program and participant needs. This position participates in on-call coverage and must respond to emergencies as required.

About the Role

The Division Manager of Community Living provides day-to-day leadership, operational oversight, and regulatory management of Community Living department. This position is responsible for ensuring the health, safety, rights, and overall quality of services provided to individuals receiving support while promoting person-centered practices consistent with HCBS, CQL, Medicaid Waiver, and Illinois DHS/DDD requirements.

The Division Manager is accountable for the overall performance of the Community Living Department, including staff supervision, service delivery, quality assurance, regulatory compliance, admissions and discharges, incident management, risk mitigation, and operational outcomes. This position maintains primary responsibility for ensuring all required documentation, regulatory deliverables, corrective actions, reporting requirements, and organizational deadlines are completed accurately and on time. The Division Manager also serves as the department’s day-to-day leader, providing guidance, oversight, and accountability to Community Living QIDPs, and other assigned staff while ensuring continuity of services during staffing shortages, emergencies, or vacancies.

This position reports to the Division Director of Community Living and Clinical Services.

Benefits We Offer

• Paid Time Off: Vacation, sick leave, and paid holidays.
• Health Coverage: Medical, dental, vision, and life insurance. Pet Insurance too!
• Financial Support: 401(k), flexible spending account, and help with loan forgiveness programs.
• Professional Growth: Ongoing training, staff development, and appreciation events.
• Employee Perks: Discounts, swag, and more!
• Bachelor’s degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field; Master’s degree preferred.
• Minimum five (5) years of experience supporting individuals with intellectual and developmental disabilities in residential or community-based settings.
• Minimum three (3) years of leadership, management, supervisory experience.
• Minimum three (3) years of QIDP certification with work in a QIDP role.
• Proficiency with Illinois DHS/DDD regulations, Medicaid Waiver services, HCBS requirements, and person-centered practices.
• Proficiency with electronic documentation systems and Microsoft Office applications.
• Valid driver’s license, proof of insurance, and reliable transportation to travel to multiple sites daily.

Responsibilities

Leadership and Department Management

• Provide direct supervision, coaching, mentoring, and performance management to Community Living leadership and support staff.
• Establish departmental goals, performance expectations, and accountability measures.
• Promote a culture of person-centered services, professionalism, teamwork, and continuous improvement.
• Participate in leadership meetings, committees, strategic initiatives, and Administrator-on-Duty responsibilities.
• Support recruitment, onboarding, workforce development, retention, and succession planning efforts.
• Work collaboratively with the admissions department regarding intake, discharges, transitions, and placements.
• Ensure continuity of services during staffing shortages, emergencies, or other operational disruptions.

Compliance, Quality, and Risk Management

• Ensure compliance with all DHS, DDD, Medicaid Waiver, HCBS, CQL, accreditation, and organizational requirements.
• Maintain primary accountability for meeting all regulatory, organizational, and reporting deadlines.
• Monitor audits, licensing reviews, investigations, corrective action plans, and quality improvement initiatives.
• Review incidents, rights restrictions, allegations, restrictive measures, and risk-related concerns to ensure appropriate follow-up.
• Ensure participant records, program documentation, and regulatory files remain complete, accurate, and audit-ready.
• Develop and implement systems to monitor compliance, quality indicators, and operational outcomes.

Collaboration and Administrative Responsibilities

• Collaborate with Behavioral Health, Medical Services, Quality Assurance, Day Services, Human Resources, and other departments to support coordinated service delivery.
• Serve as a liaison to guardians, families, ISC agencies, state agencies, community partners, and external providers.
• Assist with departmental budgeting, resource allocation, operational planning, and performance reporting.
• Monitor program outcomes and utilize data to identify trends, address concerns, and improve service quality.
• Perform other duties as assigned.

Why Join Search360

Make a Difference: At Search360, your work directly impacts the lives of people with intellectual and developmental disabilities. You will help create opportunities for individuals to live, work, learn, and participate in their communities.

Grow as a Leader: This position gives you the opportunity to lead and mentor management staff, support new programs, and help develop new person-centered strategies. Search360 values professional growth and provides ongoing training and development.

Be Part of a Team That Cares: You will work with a team that is committed to providing quality support and creating a positive experience for the people we serve. You will have the opportunity to work across departments, share ideas, and help improve the services we provide.