Dive Shop Clerk

Catalina Island Company; Two Harbors (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Housing option

Beautiful island views

Employee discounts

Job summary

Catalina Island Company in California seeks a Dive Shop Clerk to assist guests with equipment rental, safety briefings, and local activity information. You will process rentals, maintain gear, and uphold cleanliness across the shop and storage areas.

The role is seasonal and based on the island’s outdoor environment. Ideal candidates are 18+, with retail or customer service experience, strong communication, and comfort in a fast-paced setting.

Qualifications

• Must be at least 18 years old.
• Retail or customer service experience required.
• Interest in scuba diving, snorkeling, or ocean sports strongly preferred.
• Basic math and computer/POS skills.
• Obtain a Fill Station Operator Certification within 30 days of employment.
• Excellent communication, organizational and multitasking abilities.
• Experience in a fast-paced environment; knowledge of the dive industry is a plus.

Responsibilities

• Greet customers and provide excellent customer service to divers and watersports guests.
• Process point-of-sale transactions and rentals.
• Check rental equipment in and out, and ensure cleaning and storage.
• Maintain cleanliness and organization of the retail floor, rental areas, and storage.
• Answer incoming calls and provide information about rental policies, rates, and attractions.
• Wash and dry all equipment daily after return.
• Assist in performing monthly inventory counts of retail and rental products.
• Ensure safety procedures for land and sea activities are followed.
• Fill Station Operator Certification within 30 days of employment.
• Other duties as assigned.

Skills

Customer service

Communication

Math

POS system

Time management

Teamwork

Tools

POS software

Job description

Find Your Future in Paradise!Catalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.WHY CATALINA ISLAND COMPANY?The Catalina Island Company offers more than just a workplace – it is a destination for service, adventure and inspiration!In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a \"playground for all\" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort.We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests. Join a team that is as vibrant, dynamic, and unique as the island itself!JOB SUMMARYAs a Dive Shop Clerk, you are responsible for assisting guests with renting and returning activity equipment, conducting safety briefings for each activity, maintaining and cleaning all equipment, and offering guests information about notable locations to visit.JOB RESPONSIBILITIESJob duties include, but are not limited to:Greet customers and provide excellent customer service to divers, snorkelers, and waters-sports guests.Process point-of-sale transactions and rentals.Check rental equipment in and out and ensure proper cleaning and storageMaintain cleanliness and organization of all the retail floor, rental areas, and storage.Answer incoming calls and provide guests with information about rental policies, rates, and key areas of interest to visitWash and dry all kayak, snorkel, and dive equipment daily upon each returnAssist in performing monthly inventory counts of retail and rental productsEnsure land and sea activities safety procedures are always adhered toAddress and resolve guest problems and complaints, while keeping management informedFill Station Operator Certification for filling scuba cylinders with compressed gas.Maintain, wash, change tube tires and grease the mountain bikesOther duties as assignedQUALIFICATIONSMust be at least 18 years oldRetail or customer service experience requiredInterest in scuba diving, snorkeling, or ocean sports strongly preferredBasic math and computer/POS skillsObtain a Fill Station Operator Certification within 30 days of employmentExcellent communication skillsStrong organizational, multi-tasking, and prioritizing skillsExperience in a fast-paced environmentKnowledge of dive industry preferredDETAILSPosition Type: SeasonalSeason Dates: now- OctoberHOUSINGThe Catalina Island Company offers shared housing as an option for eligible employees at a subsidized rate. Employees are responsible for paying a portion of the housing cost, typically deducted through payroll.Accommodation generally includes shared bedrooms, shared bathrooms and a community kitchen. Housing is subject to availability and cost will vary based on location.PAY TRANSPARENCYThe pay scale for this position is $18.00 per hour.WORK ENVIRONMENT/ PHYSICAL REQUIREMENTSThis position primarily takes place outdoors and may involve exposure to varying weather conditions including sun, wind, and occasional rain. Employees should be comfortable working at heights, on uneven terrain, and performing physical tasks such as walking, climbing, or lifting equipment. Safety, communication, and guest engagement are top priorities while ensuring a fun and memorable experience for all participants.Must be comfortable and able to stand for up to 6-8 hours per day. Must be able to lift up to 40 lbs. Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, management and team.SCHEDULEThis position requires a flexible schedule, with rotating weekday and weekend shifts, including day, night, and holiday hours.LIFE ON CATALINA ISLANDA fast paced, exciting work environment with upward mobility and growth opportunities.Meet and engage with people from all over the country and world!COMPANY PERKSEmployee discounts and perks – restaurant, hotels and activities.Beautiful island views and a summer of adventure!BEING YOU AT CATALINA ISLAND COMPANY:We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.We welcome applications from people with disabilities and provide reasonable accommodations as needed for our candidates. Please discuss this with our Talent Acquisition team during our selection process.