District Technology Support & Training Lead

McAllen Independent School District; McAllen (TX); Sur place; USD 30 000 - 43 000; Plein temps

Résumé du poste

McAllen Independent School District is seeking a Technology Support Technician to eliminate obstacles to instruction by resolving student and staff technology issues promptly and with high quality.

The role emphasizes customer service, technology effectiveness, data privacy education, and creating a trusted learning environment across the district. Immediate starting date with a structured pay range and opportunities to work irregular hours as needed.

Qualifications

• High School Diploma or equivalent required.
• Associates in a technology related field required.
• Technology certifications preferred.
• Ability to communicate effectively (verbal and written).
• Experience with basic network troubleshooting and wireless setup.
• Experience with Windows and Mac OSX; familiarity with printers, scanners, and mobile devices.

Responsabilités

• Provide excellent customer service to district users in the areas of technology use and issue resolution.
• Reduce technical and network issues and prevent future issues by implementing high quality solutions.
• Train technology users on proper use of technology devices and district applications.
• Provides support and technical training to campus technology facilitators (CTFs).
• Troubleshoot hardware, software, networking and wireless issues with quality and speed.
• Use help desk system to track work order requests; monitor progress, track problem resolution, identify patterns of failure, research bug fixes and implement solutions; communicate with supervisor regarding unresolved problems.
• Install, configure and maintain district software and hardware technology including but not limited to computers, tablets, mobile devices, and other hardware such as monitors, printers, scanners, casting devices, projectors, interactive boards, document cameras and any other district technology device.
• Assess technology issues with expertise, troubleshoot and provide prompt resolution by using remote support technology, onsite support or phone support.
• Execute plans of action for effective and efficient configuration and deployment of technology devices, of computer lab installations and/or moves, of technology installations and of technology disposals.
• Prepare and continuously update technology equipment inventory.
• Partner with colleagues as necessary to execute user, school, department or district technology projects.
• Work with vendors to facilitate installation or updating of technology devices and specialized software.
• Contribute to creating a cooperative, collaborative, high-performing and solutions-oriented department.
• Follow McAllen ISD customer service standards.
• Perform other duties assigned by immediate supervisor (primary evaluator).

Connaissances

Customer service

Troubleshooting

Verbal communication

Written communication

Network troubleshooting

Windows OS

Mac OS

Mobile devices

Formation

High school diploma

Associates degree in technology

Technology certifications (preferred)

Outils

Windows OS

Mac OS

Network printers

Scanners

Mobile devices OS

Description du poste

McAllen Independent School District is seeking a Technology Support Technician to eliminate obstacles to instruction by resolving student and staff technology issues promptly and with high quality.

The role emphasizes customer service, technology effectiveness, data privacy education, and creating a trusted learning environment across the district. Immediate starting date with a structured pay range and opportunities to work irregular hours as needed.