Education Tech Support Specialist

Mcallen-Independent-School-District; McAllen (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

McAllen Independent School District Dept of Technology in McAllen, Texas is seeking a Technology Support Technician to help students and staff by resolving technology issues quickly and effectively, providing frontline user support and ensuring a trusted learning environment.

The role requires a high school diploma (associates preferred), one year of tech experience, and the ability to troubleshoot hardware, software, and networks.

Qualifications

• High School Diploma or equivalent required.
• Associates in a technology related field required.
• One year of experience in technology required.
• Ability to communicate effectively (verbal and written).

Responsibilities

• Provide excellent customer service to district users in technology use and issue resolution.
• Troubleshoot hardware, software, networking and wireless issues with quality and speed.
• Install, configure and maintain district software and hardware devices.
• Train technology users and campus technology facilitators.
• Use the help desk system to track work orders and communicate with supervision.
• Coordinate technology projects and work with vendors as needed.

Skills

Effective communication

Troubleshooting

Hardware repair

Software knowledge

Flexibility

Education

High School Diploma or equivalent

Associates in technology field

Technology certifications

Tools

Windows OS

Mac OSX

Network printers

Scanners

Mobile OS

Job description

McAllen Independent School District Dept of Technology in McAllen, Texas is seeking a Technology Support Technician to help students and staff by resolving technology issues quickly and effectively, providing frontline user support and ensuring a trusted learning environment.

The role requires a high school diploma (associates preferred), one year of tech experience, and the ability to troubleshoot hardware, software, and networks.