District Team Lead: Member Experience & Growth

JSC Federal Credit Union; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Wellby Financial is seeking a District Team Lead to support branches within the Retail Experience portfolio and drive customer-focused initiatives. The role emphasizes leadership, service excellence, and proactive member engagement across banking products and digital options.

You will coordinate branch activities, supervise key processes, and mentor staff while aligning with Wellby’s values and compliance standards. A strong background in retail banking and collaboration is required.

Qualifications

• High School diploma or GED required; Bachelor’s degree preferred.
• Experience in credit union/bank retail leadership preferred.
• Strong communication and customer service skills essential.

Responsibilities

• Provide coverage to branches and support retail experience initiatives.
• Drive member growth and exceptional service through needs-based solutions.
• Lead district activities and collaborate cross-functionally with teams.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Digital banking tools

Job description

Wellby Financial is seeking a District Team Lead to support branches within the Retail Experience portfolio and drive customer-focused initiatives. The role emphasizes leadership, service excellence, and proactive member engagement across banking products and digital options.

You will coordinate branch activities, supervise key processes, and mentor staff while aligning with Wellby’s values and compliance standards. A strong background in retail banking and collaboration is required.