District Services Partnerships Lead

The Home Depot; United States; Remote; USD 105,000 - 120,000; Full time

Job summary

The Home Depot is seeking a District Services Manager to drive Services sales growth by partnering with Service Providers and the Home Services organization. The role involves sourcing, onboarding, expansion, and ongoing oversight of providers, ensuring alignment with service standards, compliance, and customer satisfaction.

Responsibilities include conducting partnership reviews, managing provider performance, and leading field inspections to prevent service disruptions.

Qualifications

• Experience in retail environment or home improvement industry is preferred.
• Strong project management skills with ability to manage multiple initiatives.
• Ability to negotiate, resolve disputes, and handle customer grievances effectively.
• Excellent written and verbal communication skills are required.

Responsibilities

• 50% - Drive Service Provider performance, onboarding, and compliance through regular reviews and audits.
• 30% - Manage customer experience improvements and issue resolution with service providers to meet SLAs.
• 15% - Support store relationships, escalations, and promotional events for Home Shows and launches.
• 5% - Participate in training, field calls, and calendar planning to optimize service operations.

Skills

Retail experience

Project management

Negotiation

Communication skills

Education

High school diploma or GED

Bachelor’s degree (preferred)

Job description

The Home Depot is seeking a District Services Manager to drive Services sales growth by partnering with Service Providers and the Home Services organization. The role involves sourcing, onboarding, expansion, and ongoing oversight of providers, ensuring alignment with service standards, compliance, and customer satisfaction.

Responsibilities include conducting partnership reviews, managing provider performance, and leading field inspections to prevent service disruptions.