Field Services Director: Lead Growth & Teams

The Home Depot; Kansas City (MO); On-site; USD 140,000 - 200,000; Full time

Job summary

The Home Depot is seeking a Field Director Services to lead a multi-district team including District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers. You will focus on pipeline, conversion, customer service, and provider management to achieve profitability while delivering an excellent installation experience for customers.

You will coach and develop a high-performing field team, translate strategic vision into actionable

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Demonstrated proficiency in predictive modeling, data mining and data analysis.

Responsibilities

• 15% - Cross-Functional Collaboration: Regularly engages with field leadership and support teams to ensure field connectivity.
• 65% - Services Leadership: Manages profitability by meeting/exceeding sales targets, addresses escalated issues, and analyzes sales, financial, and operational metrics to drive improvements.
• 20% - Talent Management: Oversees talent decisions and retention strategies for a large, geographically dispersed team.

Skills

Builds Effective Teams

Collaborations

Plans and Aligns

Communicates Effectively

Customer Focus

Develop Talent

Education

Bachelor's degree

Job description

The Home Depot is seeking a Field Director Services to lead a multi-district team including District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers. You will focus on pipeline, conversion, customer service, and provider management to achieve profitability while delivering an excellent installation experience for customers.

You will coach and develop a high-performing field team, translate strategic vision into actionable