District Services & Provider Relations Manager
The Home Depot, Inc.
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Job summary
The Home Depot, Inc. is seeking a District Services Manager (DSM) to drive Services sales growth by building and sustaining partnerships with Service Providers in the Home Services organization.
The DSM will oversee provider lifecycle, compliance, onboarding, and performance optimization across the district, coordinating with the services operations team to align with business goals. Responsibilities include customer experience improvement, provider management and compliance, store support
Qualifications
- Experience in retail store environments or home improvement projects.
- Proven ability to manage residential remodel projects.
- Strong negotiation and conflict resolution skills.
- Excellent written and verbal communication abilities.
- Customer-focused with problem-solving mindset.
Responsibilities
- 25%: Improve customer experience by reviewing feedback and ensuring timely resolutions with Service Providers to meet SLAs and address escalations.
- 60%: Manage Service Providers, monitor performance, onboarding, compliance, and ongoing training; coordinate with internal teams for smooth service delivery.
- 5%: Provide store support during onboarding and post-installation issues, handling escalations and promoting service events.
- 10%: Participate in weekly meetings and training to stay current on initiatives and calendars.
Skills
Education
Job description
The Home Depot, Inc. is seeking a District Services Manager (DSM) to drive Services sales growth by building and sustaining partnerships with Service Providers in the Home Services organization.
The DSM will oversee provider lifecycle, compliance, onboarding, and performance optimization across the district, coordinating with the services operations team to align with business goals. Responsibilities include customer experience improvement, provider management and compliance, store support
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