District Services & Partnerships Manager

The Home Depot, Inc.; Toms River (NJ); On-site; USD 105,000 - 120,000; Full time

Job summary

The Home Depot, Inc. in New Jersey is seeking a District Services Manager to drive Services sales growth by managing Service Providers and ensuring alignment with store goals and standards.

The DSM will lead the provider lifecycle, conduct regular performance reviews, and oversee training, audits, and compliance to optimize service quality and customer satisfaction. Travel is expected 20%–50%.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Knowledge or experience in the retail store/home improvement industry.
• Experience in residential remodel project management.
• Demonstrated project management skills.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.

Responsibilities

• Drive Services sales growth through partnerships with Service Providers.
• Oversee sourcing, onboarding, expansion, contraction, and termination of providers.
• Lead compliance reviews and field oversight to prevent penalties.
• Support store relationships and handle escalations with providers.

Skills

Project management

Negotiation

Communication

Customer service

Problem solving

Education

High school diploma or GED

Bachelor's degree preferred

Equivalent degree acceptable

Job description

The Home Depot, Inc. in New Jersey is seeking a District Services Manager to drive Services sales growth by managing Service Providers and ensuring alignment with store goals and standards.

The DSM will lead the provider lifecycle, conduct regular performance reviews, and oversee training, audits, and compliance to optimize service quality and customer satisfaction. Travel is expected 20%–50%.