District Services Partnerships Manager

The Home Depot; New York (NY); On-site; USD 105,000 - 120,000; Full time

Job summary

The Home Depot is seeking a District Services Manager (DSM) to drive Services sales growth by cultivating a strategic partnership between Service Providers and the Home Services organization. This role blends relationship management, operations oversight, and performance optimization across provider onboarding and ongoing oversight.

Responsibilities include conducting partnership reviews, monitoring SLAs, and leading provider training, events, and field audits to ensure service standards and

Qualifications

• Must be 18+ and legally eligible to work in the United States.
• Experience in retail or home improvement industry preferred.
• Residential remodel project management experience preferred.
• Strong written and verbal communication skills.
• Ability to negotiate and resolve disputes with customers.

Responsibilities

• Oversee service provider lifecycle including onboarding, expansion, and termination.
• Conduct partnership reviews and monitor performance and compliance.
• Resolve store escalations related to installation issues and events.
• Support store teams with provider relationships and promotions.

Skills

Builds Networks

Communicates Effectively

Customer Focus

Drives Results

Manages Ambiguity

Manages Conflict

Persuades

Education

High school diploma or GED

Bachelor's degree or equivalent

Job description

The Home Depot is seeking a District Services Manager (DSM) to drive Services sales growth by cultivating a strategic partnership between Service Providers and the Home Services organization. This role blends relationship management, operations oversight, and performance optimization across provider onboarding and ongoing oversight.

Responsibilities include conducting partnership reviews, monitoring SLAs, and leading provider training, events, and field audits to ensure service standards and