District Services Manager: Partner Growth & Operations

Home Depot U.S.A., Inc.; United States; Vor Ort; USD 90.000 - 140.000; Vollzeit

Zusammenfassung

The Home Depot in the United States is seeking a District Services Manager (DSM) to drive Services sales growth by managing Service Providers and aligning with Home Services standards. You will lead provider onboarding, performance reviews, and ongoing compliance, while collaborating with store teams and operations to optimize service coverage and customer experience.

This role emphasizes relationship management, field oversight, and driving continuous improvements through quarterly audits and

Qualifikationen

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Experience in managing service provider relationships and customer escalations is preferred.
• Strong written and verbal communication skills required.

Aufgaben

• Oversee lifecycle of Service Providers including sourcing, onboarding, expansion, contraction and termination.
• Conduct Partnership Reviews and regular check-ins to assess performance and compliance.
• Support store teams in managing relationships and escalations with Service Providers.
• Lead field oversight with site inspections and monthly compliance reviews to mitigate risks.

Kenntnisse

Project management

Negotiation

Communication

Customer focus

Conflict resolution

Ausbildung

High school diploma or GED

Bachelor’s degree or equivalent

Jobbeschreibung

The Home Depot in the United States is seeking a District Services Manager (DSM) to drive Services sales growth by managing Service Providers and aligning with Home Services standards. You will lead provider onboarding, performance reviews, and ongoing compliance, while collaborating with store teams and operations to optimize service coverage and customer experience.

This role emphasizes relationship management, field oversight, and driving continuous improvements through quarterly audits and