Field Services Director: Growth, Profit & People

The Home Depot; Denver (CO); On-site; USD 140,000 - 190,000; Full time

Job summary

The Home Depot is seeking a Field Director Services to oversee a diverse team across multiple districts, directing District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers.

The role centers on pipeline, conversion, customer service and provider management to achieve profitability and an exceptional installation experience for Home Depot customers.

Qualifications

• Minimum qualifications include being 18+, legal work eligibility in the United States, and proficiency in predictive modeling, data mining and data analysis.

Responsibilities

• Cross-Functional Collaboration with field leadership to align initiatives across regions.
• Lead services profitability by ensuring sales targets are met and by addressing escalated customer issues.
• Oversee talent decisions and retention strategies for a large geographically dispersed team.

Skills

Builds Effective Teams

Collaborations

Plans and Aligns

Communicates Effectively

Customer Focus

Develop Talent

Education

Bachelor's degree

Job description

The Home Depot is seeking a Field Director Services to oversee a diverse team across multiple districts, directing District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers.

The role centers on pipeline, conversion, customer service and provider management to achieve profitability and an exceptional installation experience for Home Depot customers.