District Service Manager

Jobtailor; Colorado; On-site; USD 140,000 - 190,000; Full time

Job summary

Jobtailor in Colorado is seeking a high-impact leader to shape and scale a field service organization. You will develop talented service professionals, drive exceptional customer outcomes, and lead a team of Field Service Engineers and Specialists across a defined territory.

Evaluate complex operational, technical, and business challenges, applying sound judgment and data-driven decision-making to develop effective solutions.

Qualifications

• Bachelor’s degree with a technical discipline preferred.
• 10+ years in field service or service operations with 3+ years in leadership.
• Proven ability to lead service operations in a fast-paced, customer-centric environment.

Responsibilities

• Lead and shape field service teams across a defined territory.
• Develop service professionals and drive customer outcomes.
• Evaluate operational, technical, and business challenges with data-driven decisions.
• Manage budgets, workforce planning, schedules, and resource allocation to drive results.

Skills

Field Service Management

Leadership Experience

Customer Service Delivery

Operational Excellence

Data-Driven Decision-Making

Coaching

Mentoring

Team Leadership

Inspiring Others

Education

Bachelor’s degree in a technical discipline

Tools

Microsoft Office Suite

Word

Outlook

Teams

PowerPoint

Excel

Job description

• Join a high-impact leadership role where you'll continue to shape the success of a field service organization.
• Develop talented service professionals and drive exceptional customer outcomes.
• Lead and inspire a team of Field Service Engineers and Specialists across a defined territory.
• Evaluate complex operational, technical, and business challenges, applying sound judgment and data-driven decision-making to develop effective solutions.
• Manage operational budgets, workforce planning, schedules, resource allocation, and performance expectations to drive operational excellence and business results.

Requirements

• Bachelor’s degree required, with technical discipline preferred.
• Minimum 10 years of field service, service operations, customer service delivery, or related experience, including 3 years of leadership experience managing, coaching, mentoring, and developing field-based service or customer-facing teams.
• Proven experience leading service operations in a fast-paced, customer-centric environment.
• Medical device industry experience strongly preferred.
• Proficiency with Microsoft Office Suite, including Word, Outlook, Teams, PowerPoint, and Excel.

Core Competencies

Demonstrates strong leadership in developing and managing field service teams, with a focus on operational excellence and customer satisfaction. Proven ability to evaluate complex challenges and implement data-driven solutions in the medical device industry.

Highest-signal resume keywords

• Field Service Management
• Leadership Experience
• Customer Service Delivery
• Operational Excellence
• Medical Device Industry Experience

ATS Optimization Keywords

Hard Skills

• Service Operations
• Workforce Planning
• Resource Allocation
• Performance Management
• Data-Driven Decision-Making

Soft Skills

• Coaching
• Mentoring
• Team Leadership
• Inspiring Others

Industry Keywords

• Field Service Organization
• Customer-Centric Environment
• Operational Budgets
• Service Professionals
• Technical Discipline

Tools & Technologies

• Microsoft Office Suite
• Word
• Outlook
• Teams
• PowerPoint
• Excel