Field Service Engineer, Medical Device

Jobtailor; Baltimore (MD); On-site; USD 75,000 - 95,000; Full time

Job summary

Jobtailor is seeking an experienced Field Service Engineer to support biotechnology instrument systems in the Baltimore area. The role covers installation, repair, and maintenance, with a focus on customer satisfaction and service operation metrics.

Ideal candidates have a related engineering degree, 2–5 years of field service, and the ability to travel up to 75% to cover territory. Strong communication and technical writing skills are essential.

Qualifications

• BS in Electrical/Electronic Engineering or Mechanical Engineering or related field.
• Military experience may qualify.
• 2–5 years of relevant field service experience.
• Ability to travel up to 75% of the time.
• Residency in or near Baltimore, MD within commuting distance to the airport.

Responsibilities

• Respond to service requests and ensure customer satisfaction.
• Install, upgrade, repair, and maintain instrument systems in the defined territory.
• Manage installation, spare parts, issue resolution, and service operation measurement.
• Follow up with customers and own product- and service-related issues.
• Provide ongoing customer support and act as a continuous customer interface.
• Interface between field organization and internal support teams.
• Provide onsite technical assistance and coordinate new system placements.
• Develop leads, promote upgrades, and support contract renewals.
• Provide technical direction and assistance for equipment operation, maintenance, repair, logistics, field modifications, and installation.
• Train customers onsite in proper equipment operation, maintenance troubleshooting, and interpretation of data and technical instructions.
• Assist the quality team with data collection and timely reporting for performance analysis.
• Manage service parts inventory levels.
• Complete required documentation in SFDC on the same day as service.
• Edit, write, and modify service and training manuals and SOPs.

Skills

Technical Field Service Experience

Problem-Solving Abilities

Excellent Communication Skills

Technical Writing Abilities

Willingness to Travel

Education

BS in Electrical/Electronic Engineering

BS in Mechanical Engineering

Related Degree

Military Experience may qualify

Tools

SFDC

Job description

• Respond to service requests and ensure customer satisfaction
• Install, upgrade, repair, and maintain instrument systems in the defined territory
• Manage installation, spare parts, issue resolution, and service operation measurement
• Follow up with customers and own product- and service-related issues
• Provide ongoing customer support and act as a continuous customer interface
• Interface between field organization and internal support teams
• Provide onsite technical assistance and coordinate new system placements
• Develop leads, promote upgrades, and support contract renewals
• Provide technical direction and assistance for equipment operation, maintenance, repair, logistics, field modifications, and installation
• Train customers onsite in proper equipment operation, maintenance troubleshooting, and interpretation of data and technical instructions
• Assist the quality team with data collection and timely reporting for performance analysis
• Manage service parts inventory levels
• Complete required documentation in SFDC on the same day as service
• Edit, write, and modify service and training manuals and SOPs

Requirements

• BS in Electrical/Electronic Engineering, Mechanical Engineering, or a related degree with knowledge of the biotechnology/biomedical industry
• Applicable military experience may qualify
• 2–5 years of relevant technical field service experience
• Ability to travel up to 75% of the time
• Highly motivated with strong problem-solving ability
• Excellent verbal and written communication skills
• Good technical writing abilities
• Residency in or near Baltimore, Maryland, within commuting distance to the airport

Core Competencies

Demonstrates expertise in technical field service, including installation, maintenance, and repair of instrument systems within the biotechnology/biomedical industry. Proficient in customer support, technical writing, and effective communication to ensure customer satisfaction and operational efficiency.

Highest-signal resume keywords

• Technical Field Service Experience
• Installation And Maintenance Of Instrument Systems
• Customer Support And Interface
• Technical Writing Abilities
• Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Installation
• Maintenance
• Repair
• Technical Assistance
• Data Interpretation
• Service Operation Measurement
• Documentation In SFDC
• Training In Equipment Operation
• Logistics Coordination
• Performance Analysis

Soft Skills

• Customer Satisfaction Focus
• Excellent Communication Skills
• Highly Motivated
• Problem-Solving Ability

Industry Keywords

• Biotechnology
• Biomedical
• Electrical Engineering
• Mechanical Engineering
• Service Parts Inventory Management
• SOPs
• Field Modifications
• Contract Renewals
• Technical Direction
• Military Experience