Field Service Engineer 2H – Medical Device

Jobtailor; Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Sacramento, CA seeks a Field Service Engineer to support Blood Management Centers and hospitals onsite, installing devices, performing preventive maintenance, and repairing instrument systems.

You will respond to service requests, manage spare parts, train customers, and coordinate system placements, upgrades and contract renewals, all while ensuring compliant, high-quality service in a regulated environment.

Qualifications

• Bachelor's Degree in Electrical, Biomedical or Mechanical Engineering preferred.
• Technical Degree or Certificate in Electrical, Biomedical or Mechanical Engineering preferred.
• 5-8 years experience in repairing or servicing medical devices.
• Mentorship and training of individuals.
• IT and/or software troubleshooting experience.
• Strong technical knowledge in relevant engineering disciplines (electrical, mechanical, etc.).
• Excellent problem solving and analytical skills.
• Strong communication and customer service skills.
• Strong organizational skills for documentation and reporting.
• Proficient with service software applications.
• Ability to work independently and part of a team.
• Demonstrated customer service skills.
• Experience in a regulated environment.

Responsibilities

• Support the Blood Management Centers and Hospitals onsite in the field and provide ongoing customer support.
• Install devices, perform preventive maintenance, repair, and basic installation base management.
• Respond to service requests; install, upgrade, repair, and maintain instrument systems.
• Understand operations: installation, spare parts management, issue resolution, and service operation measurement.
• Follow up with customers and own all product/service issues; act as focal point for troubleshooting.
• Provide timely onsite technical assistance; coordinate new system placements; promote upgrades and renewals.
• Provide on-site guidance and training on operation, maintenance and troubleshooting of programs and ground support equipment.
• Manage service parts inventory levels.

Skills

Device Installation

Preventive Maintenance

Repair Of Medical Devices

Spare Parts Management

Troubleshooting

Technical Assistance

Service Operation Measurement

Documentation

Analytical Skills

Problem Solving

Communication Skills

Organizational Skills

Mentorship

Customer Follow-Up

Team Collaboration

Strong Customer Service

Education

Bachelor's Degree - Electrical, Biomedical or Mechanical Engineering

Technical Degree or Certificate - Electrical, Biomedical or Mechanical Engineering

Tools

Service Software Applications

Ground Support Equipment

Job description

• Support the Blood Management Centers and Hospitals onsite in the field and provide ongoing customer support
• Provide device installation, preventive maintenance, repair, basic installation base management
• Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems
• Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement
• Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting
• Provide timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals
• Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment
• Manage service parts inventory levels

Requirements

• Bachelor's Degree - Electrical, Biomedical or Mechanical Engineering preferred
• Technical Degree or Certificate - Electrical, Biomedical or Mechanical Engineering preferred
• 5-8 Years experience in repairing, or servicing of medical devices
• Mentorship and training of individuals
• IT and/or software troubleshooting experience
• Strong technical knowledge in relevant engineering disciplines (electrical, mechanical, etc.)
• Excellent problem solving and analytical skills
• Strong communication and customer service skills
• Strong organizational skills for documentation and reporting
• Proficient with service software applications
• Ability to work independently and part of a team
• Demonstrated customer service skills
• Experience in a regulated environment

Core Competencies

Demonstrates strong technical knowledge in Electrical, Biomedical, and Mechanical Engineering, with extensive experience in repairing and servicing medical devices. Capable of providing exceptional customer support, technical assistance, and training while managing service parts inventory and ensuring customer satisfaction.

Highest-signal resume keywords

• Bachelor's Degree In Engineering
• 5-8 Years Experience In Medical Device Servicing
• Technical Troubleshooting Experience
• Customer Service Skills
• Service Software Proficiency

ATS Optimization Keywords

Hard Skills

• Device Installation
• Preventive Maintenance
• Repair Of Medical Devices
• Spare Parts Management
• Troubleshooting
• Technical Assistance
• Service Operation Measurement
• Documentation
• Analytical Skills
• Problem Solving

Soft Skills

• Strong Communication Skills
• Organizational Skills
• Mentorship
• Customer Follow-Up
• Team Collaboration

Certifications & Qualifications

• Technical Degree Or Certificate In Engineering

Industry Keywords

• Regulated Environment
• Customer Satisfaction
• Onsite Technical Assistance
• Instrument Systems
• Contract Renewals

Tools & Technologies

• Service Software Applications
• Ground Support Equipment