District Scheduling Success Lead

Timely

Boston (MA)

On-site

USD 90,000 - 120,000

Full time

7 days ago

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Benefits offered by this job

Health benefits

PTO

Professional development

Job summary

Timely is seeking a School Success Manager to guide districts and schools through Timely’s scheduling platform, ensuring schedules are effective, equitable, efficient and aligned with district priorities. You’ll own onboarding, training, and ongoing support, and build strategic relationships with schedulers, principals, and district leaders to drive adoption and renewals.

In this role you will collaborate across teams—sales, product, and engineering—to address customer needs, troubleshoot

Qualifications

Meaningful experience developing middle and/or high school schedules.
Willingness to roll up sleeves and work in a scrappy environment.
Customer success or related experience – building systems/processes and delivering support

Responsibilities

Own a portfolio of schools and guide districts through Timely to build their master schedule.
Lead onboarding and training for new and returning school schedulers; provide end-to-end support.
Develop strategic relationships with lead schedulers, principals, and other scheduling team members.
Track success metrics for each school to ensure high satisfaction and renewal rates.
Serve as a strategic partner to ensure schedules align with district priorities.
Collaborate with district IT and Timely’s data teams on data transfer and integration.
Coordinate cross-functionally with sales, marketing, product and engineering to relay customer feedback and insights to improve the solution.