Strategic School Scheduling Success Lead

Rockstar; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

401(k) plan

Job summary

Rockstar is an edtech company focused on transforming school scheduling through AI optimization and a deeply experienced team. We seek a School Success Manager to guide district and charter partners through scheduling, implementation, and ongoing support.

You will own relationships with schools, drive end-to-end scheduling, and collaborate across sales, product, and engineering to ensure success and renewal. A background in school environments is highly valued.

Qualifications

• Experience developing middle/high school schedules.
• Willingness to work in a scrappy environment.

Responsibilities

• Own a portfolio of district and charter school partners through the customer journey.
• Provide end-to-end support to finalize schedules amidst complex constraints.
• Develop strategic relationships with lead schedulers, principals, district leaders, and scheduling teams.
• Track success metrics to ensure satisfaction and renewal.
• Lead end-to-end implementations and onboarding for new partners.
• Collaborate with partners' IT teams and data teams on data transfer and integrations.
• Troubleshoot complex issues as the external company representative with product/engineering support.
• Coordinate with sales, marketing and product teams to relay customer feedback.

Skills

School scheduling

Portfolio management

Stakeholder management

Cross-functional collaboration

Problem-solving

Customer success

Tools

CRM

Job description

Rockstar is an edtech company focused on transforming school scheduling through AI optimization and a deeply experienced team. We seek a School Success Manager to guide district and charter partners through scheduling, implementation, and ongoing support.

You will own relationships with schools, drive end-to-end scheduling, and collaborate across sales, product, and engineering to ensure success and renewal. A background in school environments is highly valued.