School Success Manager

Rockstar; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

401(k) plan

Job summary

Rockstar is an edtech company focused on transforming school scheduling through AI optimization and a deeply experienced team. We seek a School Success Manager to guide district and charter partners through scheduling, implementation, and ongoing support.

You will own relationships with schools, drive end-to-end scheduling, and collaborate across sales, product, and engineering to ensure success and renewal. A background in school environments is highly valued.

Qualifications

• Experience developing middle/high school schedules.
• Willingness to work in a scrappy environment.

Responsibilities

• Own a portfolio of district and charter school partners through the customer journey.
• Provide end-to-end support to finalize schedules amidst complex constraints.
• Develop strategic relationships with lead schedulers, principals, district leaders, and scheduling teams.
• Track success metrics to ensure satisfaction and renewal.
• Lead end-to-end implementations and onboarding for new partners.
• Collaborate with partners' IT teams and data teams on data transfer and integrations.
• Troubleshoot complex issues as the external company representative with product/engineering support.
• Coordinate with sales, marketing and product teams to relay customer feedback.

Skills

School scheduling

Portfolio management

Stakeholder management

Cross-functional collaboration

Problem-solving

Customer success

Tools

CRM

Job description

Rockstar is recruiting for an innovative edtech company dedicated to transforming how schools develop and manage their schedules. This client was founded by former educators who experienced firsthand the challenges of school scheduling and set out to build a solution that saves time, unlocks resources, and aligns with the unique priorities of each school. Their platform leverages AI optimization and is supported by a team deeply familiar with the needs of school-based and central office staff.

Who They Are

This company was founded to build the tool its founders wished they had when working in schools?aiming to save hundreds of hours of wasted time while helping schools develop better schedules that enable their academic, budget, and staffing priorities. The solution addresses the needs of school-based employees who build schedules and central office employees who need visibility into them.

The school schedule reflects values and priorities. With 75 to 90% of a district budget dedicated to personnel, there are few questions more paramount than how staff and students spend their time every day, what positions are needed, how many teachers to hire, and how students will interact with them. Strategic resource allocation across schools, proper access to core courses and electives, and dedicated support to sub-groups begins with the development of a school schedule.

This company provides a home for secondary scheduling featuring AI optimization and support from a team of former educators who know and have lived scheduling. Not only does the platform save time and headache, it unlocks resources so district and charter leaders can build a schedule that aligns with their vision.

About the Role

As a School Success Manager, the selected candidate will be at the forefront of the mission to help schools create more effective, equitable, efficient, and innovative schedules. This role works directly with school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of the platform and support model.

Role & Responsibilities

The School Success Manager role leads all aspects of the customer-facing support model.

Own a portfolio of schools

• Own and manage a portfolio of district and charter school partners through the customer journey
• Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school needs
• Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teams
• Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates
• Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities

Lead implementations

• Drive the end-to-end implementation process for each partner across a portfolio of schools
• Lead onboarding and training for new and returning partners
• Support the data integration process by collaborating with partners? IT teams and the data integration team, owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the app)
• Troubleshoot complex technical issues as the external representative of the company, with support from the product & engineering team
• Communicate and coordinate cross-functionally across sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve sales, product, and overall solution

Support sales and general operations

• As a young company, the School Success team contributes to sales efforts in the scheduling ?off-season,? including joining sales pitches, leading product demos, answering questions from prospective school partners, and liaising with schools through the procurement and contracting process
• Pitch in wherever and whenever is needed to contribute to team success

Be part of the brain trust to build a lasting and valuable company

• The small and quick-moving team is committed to both impact and financial success, and this role works hand-in-hand with leaders across functional areas in making and implementing major decisions that determine the company's future

What They Are Looking For in Candidates

The role requires someone with:

• Meaningful experience developing middle and/or high school schedules
• Willingness to roll up sleeves and work in a scrappy environment

The following additional experiences would also be a plus:

• Customer success or related experience ? experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals
• Experience in a fast-paced, high-growth entrepreneurial environment

Who You Are

• An experienced scheduler: Someone who has lived secondary scheduling and ideally has at least 3 years of experience building and owning a middle and/or high school schedule
• A 'school person?: Has worked at least 5 years inside a school, understands the operations and culture of schools, and identifies as such
• Detail-oriented: Meticulously reviews schedules, slides, and other related documents with critical attention to detail
• Strategic: Able to take in many different signals, cut through the noise, and deliver for district/CMO and school partners
• Efficient: Excited to build an impactful product in a lean environment, able to handle multiple priorities, tasks, and requests at the same time
• Collaborative: Experienced working across cross-functional teams and comfortable in an environment requiring constant collaboration with other colleagues
• Passionate about schools: Driven to improve how schools operate and help them use their most precious resources ? time, money, and talent ? to best serve students

Benefits Offered

• Health: medical, dental, vision, and a contribution-only 401(k) plan
• Personal growth: At the current early stage there will be many professional development opportunities as the company grows and evolves, requiring founding staff to grow with it
• Flexible PTO