District Retail Ops Lead | Multi-Unit Growth & Coaching

Pop Mart; Washington, Northern (District of Columbia, KY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off (PTO)

Paid sick leave

Family leave

Job summary

POP MART is seeking a District Manager, Retail Operations in Washington, DC to lead multiple stores, drive sales, profitability, and operational excellence. You will coach store managers, recruit talent, and ensure brand standards across the district.

You will monitor key metrics, manage payroll and budgets, collaborate with HR and cross-functional teams in the US and China, and travel frequently within the DMV market.

Qualifications

• 5-10 years of progressive retail leadership experience.
• Minimum 3-5 years of multi-unit retail management across multiple store locations.
• Proven success in developing high-performing store managers and leadership teams.
• Strong financial acumen with experience managing sales, payroll, and operating expenses.
• Demonstrated ability to analyze business performance and use data to drive results.
• Excellent leadership, coaching, communication, and interpersonal skills.
• Strong organizational, planning, and problem-solving abilities.
• Ability to influence and build partnerships across multiple levels of the organization.
• Willingness to travel frequently throughout the DMV market.

Responsibilities

• Lead multiple retail stores to consistently achieve sales, profitability, payroll, and operational objectives.
• Drive district performance through effective coaching, accountability, and performance management.
• Recruit, hire, onboard, develop, and retain top retail talent while building strong succession plans for future leadership.
• Coach and mentor store managers to strengthen leadership capability, operational execution, and employee engagement.
• Monitor and improve key business metrics including sales, conversion, average transaction value, units per transaction, labor productivity, shrink, inventory accuracy, and customer experience.
• Ensure stores consistently execute POP MART's visual merchandising, operational, and brand standards.
• Conduct regular business reviews and store visits to identify opportunities, recognize success, and implement action plans.
• Partner with Human Resources on employee relations, performance management, workforce planning, and talent development initiatives.
• Manage district payroll, labor budgets, operating expenses, and overall financial performance.
• Collaborate with cross-functional partners to successfully execute new store openings, marketing campaigns, product launches, inventory initiatives, and operational improvements.
• Serve as the primary communication link between retail stores and corporate teams in the United States and China.
• Ensure compliance with company policies, safety standards, inventory controls, and all applicable employment laws.
• Quickly identify operational challenges and implement effective solutions that improve business performance.
• Oversee ROBO Shop operations within the assigned territory, including hiring and developing ROBO Operators, maximizing uptime, maintaining operational standards, and driving sales performance.

Job description

POP MART is seeking a District Manager, Retail Operations in Washington, DC to lead multiple stores, drive sales, profitability, and operational excellence. You will coach store managers, recruit talent, and ensure brand standards across the district.

You will monitor key metrics, manage payroll and budgets, collaborate with HR and cross-functional teams in the US and China, and travel frequently within the DMV market.