District Patient Access Leader | Front Office Operations

PT Solutions Physical Therapy; Huntersville (NC); On-site; USD 50,000 - 60,000; Full time

Job summary

PT Solutions Physical Therapy is seeking a District Supervisor, Patient Access Coordination to oversee district-wide access operations across clinics in Huntersville, Concord, Lake Norman, and Charlotte areas. You will lead and develop the district's Patient Access Coordinators, drive standardized workflows, ensure timely referrals and scheduling, and monitor KPIs to improve patient experience.

This role requires a Bachelor's degree and 2+ years in patient access or related fields; Epic EHR

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience).
• 2+ years of experience in patient access, care coordination, or outpatient healthcare operations.
• Patient access supervisory experience preferred.

Responsibilities

• Lead hiring, staffing, training, scheduling and performance of district Patient Access Coordinators within the district.
• Conduct regular check-ins, performance evaluations, and skill development plans to lead, coach and develop district access coordinators.
• Cascade regional-level goals and ensure alignment with organizational KPIs.
• Foster a culture of accountability, collaboration, and patient-first service.
• Oversee day-to-day referral coordination, follow-up scheduling, patient preparation, and front-end RCM readiness tasks across all clinics in the district.
• Ensure consistent execution of standardized workflows, scripts, scheduling protocols, and documentation requirements.
• Monitor district compliance with benefit verification, authorization, and scheduling prerequisites to support smooth therapy initiation.
• Partner with regional leaders to support the resolution of operational gaps.
• Onsite, in supported clinics 40 hours per week.

Skills

Referral management

Scheduling protocols

Benefit verification

Insurance authorization workflows

Interpersonal skills

Analytical thinking

Problem solving

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

Epic EHR

Job description

PT Solutions Physical Therapy is seeking a District Supervisor, Patient Access Coordination to oversee district-wide access operations across clinics in Huntersville, Concord, Lake Norman, and Charlotte areas. You will lead and develop the district's Patient Access Coordinators, drive standardized workflows, ensure timely referrals and scheduling, and monitor KPIs to improve patient experience.

This role requires a Bachelor's degree and 2+ years in patient access or related fields; Epic EHR