District Patient Access Lead: Referrals & Experience

PT Solutions Physical Therapy; Charlotte (NC); On-site; USD 50,000 - 60,000; Full time

Job summary

PT Solutions Physical Therapy seeks a District Supervisor, Patient Access Coordination to oversee district access operations, coaching coordinators, and standardizing workflows across clinics. This leadership role ensures a warm patient experience, efficient scheduling, and compliant front-end processes.

The position focuses on hiring, training, and performance management while partnering with regional leaders to improve throughput and patient readiness.

Qualifications

• Bachelor’s degree or equivalent experience in healthcare operations or administration.
• 2+ years in patient access, care coordination, or outpatient healthcare operations.
• Supervisory experience in patient access or front office is preferred.

Responsibilities

• Lead and develop Patient Access Coordinators across the district.
• Oversee referral coordination, scheduling, and front-end RCM readiness across clinics.
• Ensure standard workflows, scripts, and documentation are followed.
• Monitor compliance with benefit verification, authorizations, and scheduling prerequisites.
• Collaborate with regional leaders to address operational gaps.
• Provide training and ongoing competency development.
• Report KPIs and drive process improvements.

Skills

Referral management

Scheduling protocols

Benefit verification

Insurance authorization workflows

Interpersonal communication

Analytical

Problem solving

Education

Bachelor’s degree in Healthcare Administration, Business, or related field

Equivalent experience

Tools

Epic or similar EHR

Job description

PT Solutions Physical Therapy seeks a District Supervisor, Patient Access Coordination to oversee district access operations, coaching coordinators, and standardizing workflows across clinics. This leadership role ensures a warm patient experience, efficient scheduling, and compliant front-end processes.

The position focuses on hiring, training, and performance management while partnering with regional leaders to improve throughput and patient readiness.